Non-Disclosure Agreement (NDA) and Legal Consent

Learn about Non-Disclosure Agreements (NDA) and Legal Consent.

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About the Non-Disclosure Agreement (NDA) and Legal Consent

Non-Disclosure Agreements (NDA) and Legal Consent are common practices for any form of User Experience research, Moderated or Unmoderated studies, UserZoom sourced participants. or participants that you source on your own.

 

Non-Disclosure Agreement (NDA)

  • The intent of an NDA is to preserve the confidentiality of concepts, prototypes, and other information presented in remote UX research studies.
  • They ensure study participants do not disclose any concepts, prototypes, or other confidential information they are exposed to in a study.

 

Legal Consent

  • The intent of a Legal Consent is to comply with data privacy standards, such as GDPR and CCPA, by ensuring that informed consent to participate is collected from research subjects.
  • It ensures that the study participant knowingly agrees to have data collected from them as part of a UX study. This can include:
    • Answers to questions
    • Screen, voice, and camera recordings
  • The Legal Consent Request feature is available in all accounts.
  • As long as the Request Legal Consent option is enabled for a study, the page appears in the Study Builder and is shown to all participants (as well as testers) after the Welcome Page. 
  • The Legal Consent Request page is shown regardless of whether participants access the study through an IntelliZoom segment or a Recruit your own users segment
  • Only after clicking the Agree & Continue button are participants able to proceed to the study. 
  • A record of this is kept in UserZoom attached to the unique ID of the participant.

legal_consent_page.png

 

 

Default NDA & Legal Consent

The default version of the Legal Consent Request page in all studies includes:

  • A message informing participants about data collection during the study.
  • A consent request with a checkbox.
  • The UserZoom Terms of Use and Privacy Policy linked at the bottom of the page containing:
    • A confidentiality clause (NDA)
    • A statement explaining that data is being collected for UX research

 

 

Customize the default NDA & Legal Consent

In case the default Legal Consent Request page does not cover your needs, there are three ways you can update it to meet your needs:

 

Option 1: Modify the default text of the Legal Consent Request page

  • You can edit the text within the Legal Consent Request Page and/or add a consent checkbox
  • When you do, make sure notifications required by GDPR or CCPA are not removed. 
  • Additional language regarding NDAs can also be added.
  • The advantage of this option is that by leveraging the native UserZoom functionality, a record is made of the time and date each user clicked on Agree & Continue.
  • Should the text on the Legal Consent Request page be edited, it is possible to retrieve a copy of the text displayed to a specific participant when they took the study.

modify_the_default_text_of_the_Legal_Request_page.png

 

Option 2: Add the legal text as a question

  • You can add your NDA or Legal Consent as a question within the UserZoom study.
  • The text can be added within a Choice - One Answer question with two options:
    • “I agree to these terms and wish to proceed”
    • “I do not agree to these terms”
  • Set the “I do not agree” option to screen participants out.
  • Be aware that long blocks of legal text can be off-putting to respondents and may decrease participation.

Add_the_legal_text_as_a_question.png

 

Option 3: Add a hyperlink to your NDA or Legal Consent

Add_a_hyperlink_to_your_NDA_or_Legal_Consent.jpg

 

 

Special Consideration for Moderated studies

  • The options described above can also be used in Moderated studies.
  • As an additional step, the moderator can start the recording by saying something like this:
    “[Name of participant] we are recording this session for a User Experience Research study, do I have your consent to proceed?”

 

 

NDA and Legal Consent when recruiting with IntelliZoom

  • When they register, UserZoom panelists agree to our Terms & Conditions which include:
    • Confidentiality clause (NDA)
    • Acknowledgment that data will be collected as part of UX research studies (Consent)
  • For participants sourced by IntelliZoom:
    • All UserZoom partner panels have substantively similar agreements in place with their panelists.
    • All partner panels have a signed MNDA with UserZoom on file.

 

 

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