AI Insight Summary

Learn how UserTesting's AI insight summary generates an on-demand summary of task results by automatically analyzing verbal, text, and behavioral data to identify themes and key findings.


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About AI insight summary

AI insight summary is available on the following subscriptions:

Flex plan Seat-based plan
Essentials Startup
Advanced  Professional
Ultimate Premium


  • The AI insight summary tool allows you to uncover powerful new insights on demand by leveraging AI to automatically summarize key learnings and identify important moments from video, text, and behavioral data.
  • The AI insight summary feature enables you to:
    • Analyze the results more efficiently
    • Identify patterns and themes based on what contributors are saying and what they’re doing
    • Uncover insights that may not have been explicitly captured in the transcript data
  • AI insight summary supports unmoderated studies with up to 25 contributors and task-level insight summaries for tasks that ask contributors to complete an action on their screen and verbal tasks.
  • This capability processes the task results through our data pipeline to identify themes, patterns, and correlations across multiple types of data, including behavioral data (such as clicks and scrolls), and transcript data.
  • AI insight summary works for tests on mobile sites as well as mobile app tests.




How it works

The AI insight summary feature is available if you have multiple completed sessions that include tasks that ask contributors to complete an action on their screen verbal tasks and tasks that generate Interactive Path Flows.

  1. Navigate to the Metrics page after your contributors have completed your test.
  2. Locate any task that displays an Interactive Path Flow or verbal task.
  3. Select the Generate summary button above the task.
    Note: Summaries could take a while to be generated, depending on the number of completed sessions.
    AI insight summary_1.png
  4. ​​Review the overview summary. You can also select the Copy Overview button to copy the summary and paste it into a report.
    Verbal response_overview (1).jpg
  5. Select View source to dive deeper into a specific insight. 
    AI insight summary_3 (1).png
  6. If you navigate back to the Overview, you can select the Contributor summary tab to get a summary of all the actions the contributor took during the task.
    Verbal response - individual response tab (1).jpg



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