Use the Understand behavior in mobile apps Quick Answer to learn whether people can smoothly navigate your mobile app and complete tasks. |
This article applies to: UserTesting
On this page:
- About Understand behavior in mobile apps
- How to set up the Quick Answer
- Link or upload your app
- Review the results
About Understand behavior in mobile apps
- Quick Answers allow you to collect recorded video feedback of customers or prospects as they complete tasks and answer questions.
- The Understand behavior in mobile apps test helps you discover whether people can easily complete a task in a mobile app. You can gain a solid understanding of the behavior behind your metrics and analytics.
- Use Understand behavior in mobile apps to:
- Explore customer behavior in your mobile app and ensure that customers are finding it easy to use.
- Test your app to make your customers understand both how to use the app and the information you're trying to convey.
- Test navigational elements to make sure your customers can find what they're looking for.
- Observe how easy or hard people find completing a specific task in your app.
Identify opportunities to increase conversion rates.
How to set up the Quick Answer
- Click the Create test button from your dashboard.
- Select Templates Library.
- Choose Quick Answers under Featured Templates.
- Find and click the Understand behavior in mobile apps template.
- Select Use this template.
- Fill out Describe the task you want people to do on your app.
Tip: Start your description with a verb, but don't include exact steps, such as "Click on this button. Then this link. Then go…." The description is added to a pre-written sentence, so use a lowercase letter for the first word (e.g., "sign up for the newsletter"). - Fill out Name your test.
- Decide how you want to invite people to take your test.
- Click Next when you're ready to further edit the test plan.
Link or upload your app
- You have two options to make your app available to participants.
- You can either upload an IPA or APK file directly to the platform
- You can provide a link to your app in the Google or Apple app stores
- If you choose to upload your app directly, we'll securely distribute it to your participants' devices (no provisioning required). This is helpful if you're testing a mobile app that has yet to be released.
- If you choose to provide a link to the Google or Apple app stores, and aren't sure how to locate the URL, please read our "Finding the app URL" article.
Review the results
- For each test, your dashboard displays the test name, who created it, when it was last updated, and how many participants have taken the test.
- After all the participants finish, a Result summary appears below the test title.
- From here, you can share the results, create a duplicate test, or move the test to a different location.
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