Quick Answer: Understand Behavior in Mobile Apps

This article applies to: UserTesting 

On this page:

• About Understand behavior in mobile apps
• How to set up the Quick Answer
• Link or upload your app
• Review the results

About Understand behavior in mobile apps

• Quick Answers allow you to collect recorded video feedback of customers or prospects as they complete tasks and answer questions.
• The Understand behavior in mobile apps test helps you discover whether people can easily complete a task in a mobile app. You can gain a solid understanding of the behavior behind your metrics and analytics.
• Use Understand behavior in mobile apps to:
  • Explore customer behavior in your mobile app and ensure that customers are finding it easy to use.
  • Test your app to make your customers understand both how to use the app and the information you're trying to convey.
  • Test navigational elements to make sure your customers can find what they're looking for.
  • Observe how easy or hard people find completing a specific task in your app.
    Identify opportunities to increase conversion rates.

How to set up the Quick Answer

1. Click the Create test button from your dashboard.
2. Select Templates Library.
3. Choose Quick Answers under Featured Templates.
4. Find and click the Understand behavior in mobile apps template. 
   
5. Select Use this template.
6. Fill out Describe the task you want people to do on your app. 
   Tip: Start your description with a verb, but don't include exact steps, such as "Click on this button. Then this link. Then go…." The description is added to a pre-written sentence, so use a lowercase letter for the first word (e.g., "sign up for the newsletter").
7. Fill out Name your test.
8. Decide how you want to invite people to take your test.
9. Click Next when you're ready to further edit the test plan.

Link or upload your app

• You have two options to make your app available to participants.
  • You can either upload an IPA or APK file directly to the platform
  • You can provide a link to your app in the Google or Apple app stores
• If you choose to upload your app directly, we'll securely distribute it to your participants' devices (no provisioning required). This is helpful if you're testing a mobile app that has yet to be released.
• If you choose to provide a link to the Google or Apple app stores, and aren't sure how to locate the URL, please read our "Finding the app URL" article.

Review the results

• For each test, your dashboard displays the test name, who created it, when it was last updated, and how many participants have taken the test.
• After all the participants finish, a Result summary appears below the test title.
• From here, you can share the results, create a duplicate test, or move the test to a different location. 

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