Uploading and transcribing videos

EnjoyHQ offers free and unlimited transcriptions for all your video and audio files. Transcriptions are available in the following languages:

  • English

  • Spanish

  • German

  • French

  • Portuguese

  • Arabic

  • Bulgarian

  • Catalan

  • Croatian

  • Czech

  • Danish

  • Dutch

  • Farsi (Labs*)

  • Finnish

  • Greek

  • Hebrew

  • Hindi

  • Hungarian

  • Indonesian (Labs*)

  • Italian

  • Japanese

  • Korean

  • Lithuanian

  • Latvian

  • Malay

  • Mandarin

  • Norwegian

  • Polish

  • Romanian

  • Russian

  • Slovak

  • Slovenian

  • Swedish

  • Tamil (Labs*)

  • Telugu (Labs*)

  • Turkish

Note: * Labs refers to our transcription technology for this language still being in the beta phase. You may experience some inconsistency when using these transcription languages.

We do not charge for storage either 🙂

How accurate are they? We get a lot of positive feedback but the best way to find out is to try it. During your free trial, you can test our transcription features for free.

Uploading your videos

You can upload videos of user testing sessions and customer interviews to your EnjoyHQ account.


Supported video formats

EnjoyHQ works with most video formats, including .mp4, .mov, .m4v and .avi. See below for more information about accepted formats. Videos can be uploaded straight from your computer as well as Google Drive, Dropbox, and Box.


Tip: We recommend uploading either .mov or .mp4 formats, suitable for streaming. We will notify you via email if the file that you have uploaded cannot be processed. If that happens, we recommend converting your file locally to one of the recommended formats - QuickTime player can produce acceptable .mov files.

👉 Currently, you can upload video files of up to 5GB in size. For comparison, an hour-long recording of a Zoom call is usually 250MB (that's 5% of the size limit).


Working with video content

You can detach the video player so that you can read the attached content, while still having the player visible:



When editing the video's transcript, the player will detach automatically for you and become a part of the document sidebar. Canceling editing or saving will bring back the full-size player.



You can extract clips from your recordings by attaching them to your highlights - learn more about video clipping.


Timestamp links

If you use the automated transcription feature or provide your own transcript - you can add your own links to a particular time in the recording.

Simply start the playback. and click on the 🕒 clock icon to insert the link for the player's current time:



You can also link to a particular time in the video from within the existing content, to do so - select the text and click on the 🕒 icon in the content editor:



Then you can add the timestamp reference:


Timestamps use a custom format, which allows for specifying the exact time of the event you want to link to. The format is as follows:


where HH represents hours, MM minutes, and SS seconds, all need to be input as double digits. For example:


would link to the 1st hour, 12th minute, and 3rd second in the video.

Automatic transcriptions

When uploading a video you can optionally enable an option to generate an automatic transcript for your video.


If you do not request transcription when uploading the file, you can request it later once the video file is processed:

Once your video is transcribed, we will automatically add it to your upload and create timestamp links to parts of the video assigned to the given speaker:


You can use the Search and replace function to update all speaker names:


For best results, include the square brackets to capture only speaker names, e.g. [Speaker 0] and rename them to [Actual Name]

Video transcriptions and privacy

The videos are stored in a redundant storage service to ensure availability and adequate access to the video content. All-access to video files requires an active EnjoyHQ session and they cannot be viewed unless you're signed in to your account.

From the privacy perspective - all videos you choose to transcribe are 100% anonymous: we use a machine learning service to transcribe the videos, so there's no human involvement during any of the video processing steps.

Embedding videos hosted on external platforms

If you are hosting your videos somewhere else and just want to embed them into your research notes or stories, you can do that by creating a note, clicking on the 'embed media' icon (<>) ,and adding the URL of your video. EnjoyHQ supports public videos hosted on Youtube, Vimeo, Wistia, and other services.




Learn how companies and teams of all sizes use EnjoyHQ 👉Success Stories

Why not book a demo with us? We would love to answer all your questions 👉 Book a demo here.

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