Uploading and transcribing audio files

You can upload audio recordings of user interviews to your EnjoyHQ account.


Optionally you can add a transcript - if you don't have it handy, EnjoyHQ can generate one for you, automatically (see below) or you can add your own later by selecting the "Edit" option from the "Edit & More" menu.

Supported audio formats

EnjoyHQ works with most audio file formats, including .mp3, .m4a, and .ac3. Recordings can be uploaded straight from your computer as well as Google Drive, Dropbox, and Box.

You can upload files of size up to 5GB. That's a long recording!

Audio Clips

You can attach clips of your audio recordings to your highlights - learn more here.

Timestamp links

If you use the automated transcription feature or provide your own transcript - you can add your own links to a particular time in the recording.

Simply start the playback. and click on the 🕒 clock icon to insert the link for the player's current time:



You can also link to a particular time in the video from within the existing content, to do so - select the text and click on the 🕒 icon in the content editor:


Then you can add the timestamp reference:


Timestamps use a custom format, which allows for specifying the exact time of the event you want to link to. The format is as follows:


where HH represents hours, MM minutes, and SS seconds, all need to be input as double digits. For example:


would link to the 1st hour, 12th minute, and 3rd second in the recording

Automatic transcriptions

When uploading an audio file you can optionally enable an option to generate an automatic transcript for your recording.

If you didn't request the automatic transcription when uploding the file, you can request it after the file has been processed:


Once your audio file is transcribed, we will automatically add it to your upload and create timestamp links to parts of the recording assigned to the given speaker:


You can use the Search and replace function to update all speaker names:


Audio recording transcriptions and privacy

The audio files are stored in a redundant storage service in both US and the EU (Ireland) to ensure availability and adequate access to the audio content. All-access to audio files requires an active EnjoyHQ session and they cannot be played unless you're signed into your account.

From the privacy perspective - all audio files you choose to transcribe are 100% anonymous: we use a machine learning service to transcribe the recording, so there's no human involvement during any of the processing steps.


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