Build-Your-Own test invitations

Build-Your-Own test invitations are custom invitations for Custom Network that let you choose between inviting your contributors to take a test using the default UserTesting email or a new email written by you.


This article applies to: ut logo tiny.pngUserTesting 


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About Build-Your-Own test invitations

Build-Your-Own test invitations are available on the following subscriptions:

Flex plan Seat-based plan
Essentials  Startup 
Advanced  Professional 
Ultimate Premium


  • Customize the invites you send to people you want to join your Custom Network.
  • Use the UserTesting default email, or create your own email.
  • Both the default email and the Build-Your-Own test invitation use the logo you uploaded when you created your Custom Network.



Build your test invitation

  1. In the Audience builder, choose Custom Network.
  2. Select the network you want.
  3. Scroll down and choose either the default email invitation or the Build-Your-Own test invitation.
  4. If you need to update your logo for the email and your selected network, click on Custom Network management.
  5. If you select Use your own email, add your own text for the following email fields:
    1. Subject line
    2. Body
    3. Email button text



  • Customers will see the email invitation as: [Company Name] Powered by UserTesting <>
  • Remind participants whether the test requires them to use a PC, Mac, or mobile device.
  • Write the email in the same language that your tests will be written in.
  • Check if you mention payment for a paid Custom network; participants who opted out of receiving payment will see payment details in the invitation if you include them.
  • For more email best practices, visit our article on writing an engaging invitation email.



Launch your email invitation

  1. Preview your email by clicking on View email.
  2. View the email as your participants will see it on both desktop and mobile.



  • The email invitations are distributed to your Custom network in batches.
    • For example, if you are looking for 5 people to complete your test, UserTesting will send out 5 emails every hour to people who match your audience criteria.
    • This process will continue until the test sessions are completed or the list of people who match your criteria has been exhausted.
    • Qualified participants will see the test notifications on their dashboard if they're logged into UserTesting; if they are not logged in, they will receive an email notification.
  • Once you have launched your test, you cannot edit the custom invitation.
    • Double-check the content of the email before you launch.
    • Try to avoid including any specific references to time or date unless you’re certain that you will send the invitation on time.


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