Jumpstart Series FAQs

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Jumpstart FAQ

What is the Jumpstart Series?

The Jumpstart Series consists of instructor-led and on-demand training courses and resources for individuals to get started on the UserTesting, UserZoom, and EnjoyHQ platforms, develop best practices, and build skills with confidence.

Who would benefit most from the Jumpstart Series?

  • All new customers
  • New users at existing customers
  • Users in need of a refresh

Is there an extra cost associated with Jumpstart?

No, all Jumpstart courses are included with any active subscription.

How do I complete the Jumpstart series? 

The Jumpstart series is considered completed when customers have taken the Platform skills portion of the course, with the Research skills portion as optional. This can be through a combination of live and on-demand, all on-demand, or all live sessions. The Jumpstart Admin and other role-specific courses are optional.

How can I register for Jumpstart?

You can register within UserTesting University here.

When should I take the live series vs. the on-demand courses?

All new customers and new users should be advised to take Jumpstart as it is an essential part of their onboarding journey. Our Jumpstart live, virtual sessions are best for those who prefer an interactive, instructor-led training experience; whereas on-demand courses are recommended for those who cannot attend live sessions or prefer to learn at their own pace, on their own time. The chart below lists the on-demand and live course equivalents, as well as time involved.

Jumpstart Live Course Jumpstart On-Demand Equivalent Time to Complete
n/a Jumpstart On-Demand for Admins On-Demand: 10 minutes
Jumpstart: Research Skills (Included with the product training below) Live: 50 minutes
Jumpstart Live for UserZoom Jumpstart On-Demand for UserZoom

Live: 100 minutes

On-Demand: 30 minutes

Jumpstart Live for UserTesting Jumpstart On-Demand for UserTesting

Live: 100 minutes

On-Demand: 30-40 minutes

n/a Jumpstart for EnjoyHQ

On-Demand: 40 minutes


I missed my live Jumpstart course. What should I do?

We recommend that you register for the next available session that fits your schedule. Or, if there are no additional sessions that fit your schedule, check out our on-demand courses (see the chart above to determine which on-demand courses should be taken).

Are recordings of the Jumpstart live series available?
At the present time, we are not offering recordings of the Jumpstart live series. The live series is meant to be an interactive experience and best consumed in person. If you would like to learn more at your own pace, the on-demand courses are specifically designed just for that.

I'm having trouble registering or logging in to the live session. What should I do?

For technical issues related to registering or logging in, contact university@usertesting.com for help.

The links to UserTesting University provided aren’t working. How can this be fixed?

For UserTesting users:
1. Make sure you’re logged in to the UserTesting platform.
2. Go to My Progress in the UserTesting University Learning Center.
3. The course will appear under the ILT tab at the top of the page.

For UserZoom users:
1. Log in to UserZoom Manager.
2. Go to My Progress in the UserTesting University Learning Center.
3. The course will appear under the ILT tab at the top of the page.

If you need additional assistance, please reach out to university@usertesting.com.


Jumpstart Live Course Offering

The Jumpstart live instructor-led classes consist of a learning plan that covers research topics like recruiting the right participants and designing a study that will answer your research questions, platform specifics like setting up an unmoderated usability test, and sharing insights.

Classes are highly interactive, with a maximum of 10 learners per class. Learners can engage with instructors and peers to get questions answered in real-time and receive class material from the University for future use.

Customers can enroll for the Jumpstart instructor-led classes here:
ut logo tiny.pngUserTesting Users
uz logo tiny.pngUserZoom Users
If they cannot attend live sessions, see the on-demand courses.

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Jumpstart Research Skills: 50 min

Learn how to recruit the ‘right’ participants, and design a study that will get research questions answered without bias.

  • The importance of research questions and stimuli
  • Defining participant profiles
  • Composing screener questions to recruit target audiences
  • Designing tasks that focus on user goals and research questions
  • Writing neutral, questions with balanced rating scales
Jumpstart UserTesting Platform:
1hr 40 min

Learn how to use the UserTesting platform, and create and launch an unmoderated study.

  • Navigating the dashboard
  • Building your audience
  • Designing an unmoderated usability test
  • Demonstrate and use the test builder
  • Using templates
  • Launch your first test
  • Analyzing the results
  • Getting help
Jumpstart UserZoom Platform:
1 hr 40 min
Learn how to use the UserZoom platform, and create and launch your first unmoderated study.
  • Identify user roles and account plans
  • Navigating the dashboard
  • Building an unmoderated usability study
  • Recruiting your participants
  • Testing and launching your study
  • Getting help


Jumpstart On-Demand Course Offering

The Jumpstart On-Demand Series provides you with the flexibility and convenience of learning the UserTesting platform, UserZoom platform, and key research skills as needed. The Jumpstart On-Demand Series consists of two lessons (skills and platform) that you can access anytime. These courses cover everything from planning a study, setting up a test, and sharing insights.

On-Demand Courses: Enroll for the Jumpstart On-Demand Series here.

  • Jumpstart On-Demand for UserTesting (open to all roles and industries)
  • Jumpstart On-Demand for UserZoom (open to all roles and industries)
  • Jumpstart On-Demand for Admins (UserTesting)
  • Jumpstart with UserTesting for Designers
  • Jumpstart with UserTesting for Marketing
  • Jumpstart with UserTesting for Product Managers
  • Jumpstart On-Demand for EnjoyHQ



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