Jumpstart Series FAQs

January 09, 2026 18:12

Learn the frequently asked questions about our Jumpstart series.

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Jumpstart FAQ
Jumpstart live classes
Jumpstart on-demand courses

Jumpstart FAQ

What is the Jumpstart series?

The Jumpstart Series consists of instructor-led and on-demand training courses and resources for individuals to get started on the UserTesting and UserZoom platforms, develop best practices, and build skills with confidence.

Who would benefit most from the Jumpstart series?

All new customers
New users at existing customers
Users in need of a refresh

Is there an extra cost associated with Jumpstart?

No, all Jumpstart courses are included with any active subscription.

Do I get a certificate for completing Jumpstart courses?

Yes, you can earn the UserTesting Trailblazer certificate or the UserZoom Trailblazer certificate by completing the required Jumpstart course(s).

How do I complete the Jumpstart series?

The Jumpstart series is considered completed when customers have taken the Jumpstart: Test Creation and Jumpstart: Test Results courses. For Viewers on the account, only Jumpstart: Test Results is necessary. This can be through a combination of live and on-demand, all on-demand, or all live sessions. The Jumpstart Admin and other role-specific courses are optional.

How do I register for Jumpstart?

You can register within UserTesting University here.

Should I take the live classes or the on-demand courses?

All new customers and new users should be advised to take Jumpstart as it is an essential part of their onboarding journey. Jumpstart live, virtual sessions are best for those who prefer an interactive, instructor-led training experience; whereas on-demand courses are recommended for those who cannot attend live sessions or prefer to learn at their own pace, on their own time. The chart below lists the on-demand and live course equivalents, as well as time involved.

Jumpstart Live Course	Jumpstart On-Demand Equivalent	Time to Complete
Jumpstart Live: Test Creation	Jumpstart On-Demand: Test Creation	Live: 60 minutes On-demand: 36 minutes
Jumpstart Live: Test Results	Jumpstart On-Demand: Test Results	Live: 60 minutes On-demand: 15 minutes
n/a	Jumpstart On-Demand for Admins	On-demand: 30 minutes
n/a	Jumpstart for Researchers	On-demand: 45 minutes
n/a	Jumpstart for Designers	On-demand: 45 minutes
n/a	Jumpstart for Product Managers	On-demand: 45 minutes
n/a	Jumpstart for Marketers	On-demand: 45 minutes
Jumpstart Live for UserZoom	Jumpstart On-Demand for UserZoom	Live: 60 minutes On-demand: 45 minutes
n/a	Jumpstart for EnjoyHQ	On-demand: 40 minutes

I missed my live Jumpstart course. What should I do?

We recommend that you register for the next available session that fits your schedule. Or, if there are no additional sessions that fit your schedule, check out our on-demand courses (see the chart above to determine which on-demand courses should be taken).

Are recordings of the Jumpstart live series available?

At the present time, we are not offering recordings of the Jumpstart live series. The live series is meant to be an interactive experience and best consumed in person. If you would like to learn more at your own pace, the on-demand courses are specifically designed just for that.

I'm having trouble registering or logging in to the live session. What should I do?

For technical issues related to registering or logging in, contact university@usertesting.com for help.

The links to the UserTesting University provided aren't working. How can this be fixed?

For UserTesting users:
1. Make sure you’re logged in to the UserTesting platform.
2. Go to My Progress in the UserTesting University Learning Center.
3. The course will appear under the ILT tab at the top of the page.

For UserZoom users:
1. Log in to UserZoom Manager.
2. Go to My Progress in the UserTesting University Learning Center.
3. The course will appear under the ILT tab at the top of the page.

If you need additional assistance, please reach out to university@usertesting.com.

Jumpstart live classes

The Jumpstart live instructor-led classes cover the fundamentals of navigating your account's dashboard and provide guidance on building and launching unmoderated usability tests.

Classes are highly interactive, with a maximum of 10 learners per class. Learners can engage with instructors and peers to get questions answered in real time and receive class material from the University for future use.

You can enroll for the Jumpstart instructor-led classes here:
UserTesting Users
UserZoom Users
If you cannot attend live sessions, see the on-demand courses.

Jumpstart on-demand courses

The Jumpstart On-Demand Series provides the flexibility and convenience of learning the UserTesting platform, UserZoom platform, and key research skills as needed. The Jumpstart On-Demand Series consists of two courses (Test Creation and Test Results) that you can access anytime. These courses cover everything from planning a study, setting up a test, and sharing insights.

On-Demand Courses: Enroll for the Jumpstart On-Demand Series here.


Jumpstart Live for UserTesting: Test Creation 60 min	Learn how to find your way around the UserTesting platform, and how to design, build and launch your first unmoderated usability test.	Navigating the dashboard Creating a test from scratch and from a template Recruiting your audience and writing a screener Writing your scenario, tasks and questions Previewing and launching your test Getting help
Jumpstart Live for UserTesting: Test Results 60 min	Learn how to engage with your test results in the UserTesting platform, how to use many of the tools for analysis that the platform provides, as well as how to combine insights across multiple tests in a workspace through Insights hub and data exports.	Automated quant metrics AI features Tools like clips, notes, tags and highlight reels Quick analysis tips Analysis across multiple tests through Insights Hub and data exports
Jumpstart Live for UserZoom: Platform 60 min	Learn how to use the UserZoom platform, and create and launch your first unmoderated study.	Navigating the dashboard Creating a study from scratch and from a template Recruiting your participants and writing a screener Writing your scenario, tasks and questions Testing and launching your study Locating the results Getting help


Jumpstart On-Demand for UserTesting: Test Creation 36 min	This beginner-friendly course is designed to help you build confidence and clarity as you begin using the UserTesting platform. Whether you're launching your very first test or refining your approach, you’ll learn the foundational steps to get the most value from your studies. Through a series of short videos, you’ll explore why testing matters, how to define effective goals, choose the right methodology, recruit the best participants, and confidently launch your test with a strong plan in place. Perfect for new users or those needing a refresher, this course empowers you to take action and gather impactful human insights.	Explain the value of human insight and how the UserTesting platform helps uncover it. Identify how to frame your test goals so you can ask the right research questions. Distinguish between various test types and choose the one that fits your learning needs. Describe the participant sourcing options available on the UserTesting platform. Apply test plan best practices to structure questions that yield actionable feedback. Recognize the steps to review and launch your test with confidence.
Jumpstart On-Demand for UserTesting: Test Results 15 min	Once your test is complete, the next step is turning raw feedback into powerful insights. This course walks you through everything you need to know to confidently review, interpret, and share what you’ve learned. From navigating session videos and evaluating key metrics to using Insights Hub for collaboration and creating highlight reels, you’ll gain the skills to tell a compelling story with your findings. Learn best practices that ensure your insights make an impact across your team and organization.	Summarize the main steps in the analysis workflow within the UserTesting platform. Explain how to review session videos to uncover key participant behaviors and comments. Use test metrics to evaluate participant experiences and identify trends. Demonstrate how to compile compelling video clips into a highlight reel for storytelling. Describe how Insights Hub helps organize findings, collaborate with teammates, and make decisions faster. Apply communication tips to present findings that resonate with different audiences.
Jumpstart On-Demand for Admins (UserTesting) 30 min	Jumpstart for Admins aims to empower new Account Admins with the knowledge and tools to make their team's experience on the UserTesting platform a successful one. This course will teach you the basics of how to assign account licenses and roles, set up designated workspaces, and choose processes that ensure your team is collecting human insights with best practices in mind.	Assign account licenses and roles to team members based on your team's needs. Set up public, private, or hidden workspaces to organize your team's projects and access. Establish processes around audience, test plan, and screener question templates to align your team to industry best practices. Manage your account's usage reporting based on your subscription plan.
Jumpstart for Designers (UserTesting) 45 min	Are you a product designer using UserTesting for the first time? This introductory course will equip you with the testing mindset to help you collect feedback on prototypes and designs, as well as connect insights to your organization's business goals. Additionally, you will hear from UserTesting designers on how they recruit participants, build their tests, and analyze their results.	Explain your testing goal and the approaches you can take to meet that goal. Organize your projects into workspaces and folders. Write effective screener questions that ensure your test fills with the right participants. Leverage test templates for designers and customize your test plan to avoid biased feedback. Draw out actionable next steps from your analysis on the Metrics tab.
Jumpstart for Researchers (UserTesting) 45 min	Are you a UX researcher getting started with UserTesting? This introductory course will help you discover platform best practices and use cases for testing inspiration. You’ll also learn best practices for defining research goals, building test plans, and synthesizing findings to influence product decisions.	Explain how researchers use the platform for feedback. Translate business needs into focused research questions. Choose and manage participant recruitment strategies to match complex research needs, improve test quality, and minimize rework. Create test plans for specific needs and ensure your test setup aligns with your study objectives. Connect qualitative and quantitative data to actionable insights to share with stakeholders.
Jumpstart for Product Managers (UserTesting) 45 min	Are you a product manager using UserTesting for the first time? This introductory course will equip you with the testing mindset and cover how the UserTesting platform can help you collect insights and feedback at every stage of the product development life cycle.	Explain your testing goal and the approaches you can take to meet that goal. Organize your projects into workspaces and folders. Write effective screener questions that ensure your test fills with the right participants. Leverage test templates for product managers and customize your test plan to avoid biased feedback. Draw out actionable next steps from your analysis on the Metrics tab.
Jumpstart for Marketers (UserTesting) 45 min	Are you a marketer exploring UserTesting for the first time? This introductory course will empower you with the essential testing mindset to gather valuable feedback on your campaigns and marketing materials. You'll learn how to connect these insights directly to your organization's business objectives, ensuring your strategies align with your goals. Plus, you'll gain insider tips from experienced UserTesting marketing professionals on how they use the platform.	Explain your testing goal and the approaches to take to meet that goal. Navigate the UserTesting platform and create tests that fit your needs. Write effective screener questions that ensure your test fills with the right participants. Leverage insights from marketing professionals on using the platform to validate, understand, and optimize content and strategies. Identify key best practices for using UserTesting in marketing, including defining clear objectives, segmenting audiences, conducting iterative tests, and leveraging insights to optimize campaign performance.
Jumpstart On-Demand for UserZoom 45 min	This course includes two parts—one for skills training and one for platform training. You can take the course in its entirety, or just the lessons you need. You can also mix and match with our Live Jumpstart class. The first half is designed to teach you the research skills needed to recruit participants, design a study, and ask follow-up questions. You'll learn about research questions and stimuli, screener questions and contributor profiles, scenarios, task instructions, and unbiased questions. The second lesson is designed to give you the knowledge needed to get started with the UserZoom Platform. You'll tour our Platform and learn the basics of recruiting your audience and launching an Unmoderated Basic Usability Test. You can find links to other topics to further your learning at the end of the course.	Create a clear research plan and use it to design your study. Write screener questions that will ensure participants represent your target audience. Design your study with clear, easy-to-understand scenarios and task instructions. Ask unbiased follow-up questions with balanced rating scales. Locate key features within the UserZoom Platform. Recruit participants who can answer your research questions. Create, test, and launch your first UserZoom study (a Basic Unmoderated Usability Test) Ask unbiased follow-up questions with balanced rating scales. Locate and analyze your study results.


Want to learn more? Check out these Knowledge Base articles... UserTesting resources Launch a desktop test	Interested in growing your skills? Check out our University courses... UserTesting Jumpstart on-demand: Test creation UserTesting Jumpstart on-demand: Test results

Need hands-on training? Find a live, virtual class that fits your needs. Enroll in one of our certification programs: UserTesting Userzoom	Can't find your answer? Check out the Community forums. Reach out to Support or our Professional Services team.

Jumpstart Series FAQs

Jumpstart FAQ

Jumpstart live classes

Jumpstart on-demand courses

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