Custom Network: Understanding Contributor Compensation


At a Glance

This article explains the Don't pay contributors Custom Network feature in the UserTesting Platform and offers some insight into when you might want that feature enabled. The article also contains a breakdown of the amounts UserTesting compensates Custom Network contributors.


Custom Network is available on the following subscriptions:

Flex plan Seat-based plan
Essentials  Startup 
Advanced  Professional 
Ultimate Premium


What UserTesting compensates Custom Network contributors

UserTesting pays your Custom Network contributors the following amounts for contributing to your tests:

  • $4 USD for a standard 5–7 minute short test

  • $10 USD for a standard 15–20 minute test

  • $30 USD for a 30-minute Live Conversation test

  • $60 USD for a 60-minute Live Conversation test

  • $90 USD for a 90-minute Live Conversation test

  • $120 USD for a 120-minute Live Conversation test

When Should I Enable Don't pay contributors?

When first creating a Custom Network, you can choose whether to enable or disable contributor payments. You cannot edit this option once the network has been created without removing all of the contributors from the network. 

When testing with your Custom Network, there may be some cases where contributors will not be compensated. These include:

  • Testing with your employees
  • Testing with an organization that cannot accept payments (e.g., charities and nonprofits)
  • Offering alternative compensation such as vouchers

How the Feature Works 

Unlike the UserTesting Contributor Network where all contributors are automatically paid by UserTesting after completing tests, this feature allows you to decide whether your Custom Network is compensated.


When setting up your network, be sure to decide on how you are going to compensate the network and either select or deselect this checkbox. UserTesting compensates contributors via PayPal.

Note: You can turn off payments and choose not to collect PII. If, in that case, you also want to compensate contributors via your own method, you may want to ask contributors at the end of the test to share their email.

Learn More

Need more information? Read these related articles.

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