Premier Support Plus

On this page:

• What is Premier Support Plus?
• Premier Support vs. Premier Support Plus
• Premier Support Plus service specifications

What is Premier Support Plus?

• Premier Support Plus is a paid service that gives you access to a dedicated research expert through extended Power Sessions, research reviews, and personalized recommendations.
• Premier Support Plus is best for companies that have complex, high-stakes research environments.
• Benefits of Premier Support Plus include:
  • Solving complex research needs and filling knowledge gaps on your team
  • Receiving personalized insights and recommendations from experts familiar with your goals
  • Access to an exclusive resource library, private trainings, and advanced certifications
  • Maximizing your platform ROI
  • Getting early beta access and interactive walkthroughs of UserTesting’s latest features
     

Premier Support vs. Premier Support Plus

What’s the difference between Premier Support and Premier Support Plus? Check out our table below:

Premier Support Plus service specifications

1-hour Power Sessions

• Choose between 30-minute sessions for quicker resolutions or extended 1-hour deeper dives.
• 1-hour Power Sessions are perfect for more complex topics, such as diary studies, benchmarking, and project roadmaps.
• Extended sessions are also recommended for team training sessions to allow time for Q&A.

Dedicated research expert

• Enjoy 30-minute and 1-hour Power Sessions with your dedicated expert, closely familiar with your team’s goals and challenges.
• This personalized connection enhances session effectiveness and ensures your unique needs are always front and center.
• You still have access to the larger team of UX Research Experts for additional availability as needed.

Research health checks

• Get quarterly structured reviews of your recent studies designed to boost research quality and efficiency.
• Your dedicated expert assesses recent studies from your account, pinpointing key areas for improvement within recruitment, test planning, analysis, and operations.
• You receive practical, tailored recommendations, along with targeted follow-up Power Sessions and workshops to guide effective implementation.

Support ticket reviews

• Proactive Support Ticket Reviews turn past challenges into future successes.
• Our experts systematically analyze your support tickets to proactively identify recurring issues, uncover educational opportunities, and streamline your workflows.
• Enhance your testing efficiency, prevent future disruptions, and empower your team to excel consistently.

Exclusive UserTesting University training

• Gated access to our expert-curated resource library:
  • Screener library
  • Example test plans
  • Analysis plan templates
  • Report examples and templates
• Private live Jumpstart webinars
• Three free Qualitative Research Accelerator seats
  • Includes UserTesting Advanced certification upon completion
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Early access program

• Be among the first to leverage UserTesting’s latest features.
• Through live video calls with your dedicated expert and a technical support expert, explore beta features in-depth, discuss tailored use cases, and ensure your team can leverage new features immediately and effectively.
   

Want to learn more? Check out these Knowledge Base articles...  Premier Support and Power Sessions What is a Power Session?	Interested in growing your skills? Check out our University courses... Approaches to testing: Benchmarking Approaches to testing: Diary studies
Need hands-on training? Find a live, virtual class that fits your needs. Enroll in one of our UserTesting certification programs.	Can't find your answer? Check out our CommUnity forums. Reach out to Support or our Professional Services team.