Provide feedback about UserTesting

Learn how to provide feedback about UserTesting or join the Experience Research Program.

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Submit feedback to UserTesting

  • We're eager to hear your thoughts on UserTesting!
  • Whether you have feedback, suggestions, or want to share a great experience you've had recently, we're all ears.
  • If you need specific assistance with your UserTesting account, contact our Support Team using this form.

To submit feedback to UserTesting, follow these steps:

  1. On your Dashboard, click the ? next to your your initials.

  2. Select Chat from the drop-down menu.
    • A separate tab will open, containing the Chat window.
    • You'll see two things at the bottom of the window:
      • A row of common topics.
        1. Pick the topic that best aligns with why you're looking for assistance.
        2. If none of the options seem relevant, click Connect to Live Agent.
      • The Message field. Type your message or responses to any prompts generated by the Chat (or by a live agent).
  3. Click Share Feedback and submit your feedback via the link provided. Your feedback will be reviewed by our Product and Support teams.
    1. If you'd like to have a transcript of the Chat exchange emailed to you:
      1. Click Settings (the vertical ellipsis) at the top of the window. A fly-up menu appears from the bottom.
    2. Select Email transcript.
    3. Enter your email address in the field that then appears.
    4. To exit the Chat, click the End Chat button End_Chat.png at the top of the window.



Experience Research Program

What's in it for me?

When it comes to the future of UserTesting, no one is better suited to provide meaningful feedback on our products and features than you, our customers!

  • Take a break from being the researcher and be the participant for a change.
  • By joining the Experience Research Program, you can:
    • Influence and improve UserTesting products including:
      • UserTesting
      • UserZoom
      • UserZoom GO
      • EnjoyHQ
      • Testapic 
    • Get a sneak peek into our ongoing projects.
    • Gain early access to new features and enhancements.
    • Collaborate with our team to help solve industry-specific challenges.
    • Receive optional incentives (For example payments to your PayPal account).


Sign up for the Experience Research Program

  1. Use this form to sign up for our Experience Research Program.
  2. Watch for an email invite to take part in our research. 
    Remember, you’re not obligated to take part if it’s not a good time and you can unsubscribe at any time.


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