What is a Power Session?

This article applies to: UserTesting 

On this page:

• Overview
• Booking a power session

Overview

If you have a Premier Support or Premier Support Plus subscription, you have access to an unlimited number of Power Sessions. Premier Support subscribers have access to 30-minute sessions while Premier Support Plus subscribers have access to both 30-minute and 1-hour sessions.

Having this level of access to a UX Researcher can support testing goals in a number of ways:

• Test plan reviews: Discuss your test plan with our in-house research experts to get guidance on phrasing, types of questions, and task order, and ensure your test will meet your research goals.
• Tips for effective analysis:
Learn how to efficiently pinpoint key learnings based on your goals and stakeholders.
• Advanced study planning:
Get the most out of our more advanced platform capabilities, like card sorting and diary studies, with guidance on study set-up and management.
• Recruitment guidance: Recruit the best-fit contributors for your study with effective demographic filters, targeted screener questions, and tips for reaching niche demographics.
• Sharing impactful insights:
Brainstorm effective ways to communicate findings and share out insights with key stakeholders.
• Quick project road mapping: Get advice on the right test types, order, and frequency of studies to conduct for your high-level research goals.

When scheduling a Power Session as a Premier Support or Premier Support Plus subscriber, you’ll be asked on the scheduling form to select a topic that you wish to discuss with one of our research consultants from a list of options or a topic of your choice.

Booking a power session

If you already have Premier Support, and would like to book a Power Session, follow these steps:

1. From your UserTesting dashboard, select the "?" to access the Help and Support Center.
2. Choose Contact us.
3. Then, select Research support.
   

You can also book a Power Session through the Help and Support Center:

1. From your UserTesting dashboard, select the "?" to access the Help and Support Center.
2. Choose Chat.
   
3. When the new tab opens, select the Schedule a Power Session option.

Note: For direct access, your account team can provide a booking link.

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