| On Saturday, November 21, 2026, we will be performing a SQL database upgrade on UserZoom to keep the platform fast, secure, and reliable. |
On this page:
Timing of Platform Downtime
UserZoom will be unavailable for up to 12 hours, starting at 7:00 a.m. UTC on Saturday, November 21, 2026. Timing in your location will vary:
- New York: Saturday, November 21, 2 a.m. to 2 p.m.
- London: Saturday, November 21, 7 a.m. to 7 p.m.
- Sydney: Saturday, November 21, 6 p.m. to Sunday, November 22, 6 a.m.
What to Expect
- You will not be able to log in, build or launch studies, or view results.
- Participants will not be able to access or take tests, so live studies won’t collect new sessions during this window.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain your experience with UserZoom. If you have any immediate concerns or questions, please don't hesitate to contact your account or support team.
Thank you for your continued partnership.
FAQ
Q: Will participants be impacted during the downtime?
A: Yes. Participants will be unable to access or complete tests during this time.
Q: What happens to studies that are live during the downtime?
A: Live studies won’t collect new sessions while the platform is unavailable.
Q: Can I launch a study or view results during this time?
A: No. Logging in, building and launching studies, and viewing results will all be unavailable. We recommend launching time-sensitive studies before the window or after it ends, and downloading any results you need beforehand.
Q: How will I know when the platform is back online?
A: We’ll post updates on our status page when maintenance begins and when it’s complete.