UserTesting for Figma: FAQs and common Errors

This article applies to: UserTesting 

On this page:

• I launched a test by accident. What can I do?
• I encountered a bug. How do I report it?
• Why am I unable to use the plugin on my file?
• When I load up the plugin, I don't see a way to create a test.
• The plugin says I don't have access to AI features. How can I use it?
• How do I set up my Figma prototype to run a test with the plugin?
   

I launched a test by accident. What can I do?

You’ll need to navigate to the UserTesting platform, where you can open up and pause the test.

I encountered a bug. How do I report it?

Please report any bugs or issues you encounter to support@usertesting.com.

 

Why am I unable to use the plugin on my file?

To use plugins in Figma, you must have a Full seat on a Figma plan. Please ensure you have the appropriate permissions on your Figma instance to use the plugin.


 

When I load up the plugin, I don't see a way to create a test.

UserTesting for Figma relies on your existing Figma and UserTesting licence permissions.

You must have a Creator licence in UserTesting to create a test. If you’re unable to proceed, please contact your admin to confirm your licence access.

 

The plugin says I don't have access to AI features. How can I use it? 

UserTesting for Figma plugin generative AI to streamline your workflow, including automatically generating tests and accelerating time-to-insight with AI-generated themes and summaries.

If you’re seeing this screen, it means your account has opted out of Generative AI features, which are required for the plugin to function.

 

How do I set up my Figma prototype to run a test with the plugin?

Before launching a test, make sure your prototype file is set to “Anyone with the link can view” so participants can access it. Turn off hotspot hinting in the file settings to avoid unintentionally guiding users and biasing results. Finally, ensure your prototype is set up as a flow, as the plugin relies on defined flows to generate and launch the test.

 

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