Launch a desktop test

Use these steps to create and launch a desktop test from the UserTesting Platform.

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Launch a desktop test

To launch a desktop test on the UserTesting Platform, follow these steps:

  1. Log in to your Dashboard.
  2. Click the Create test button. Select Create a test.
    create a test usertesting.png
    💡Tip: You can also Customize a template if you need inspiration.
  3. Select Website for what you're testing.
  4. Choose whether you want to recruit people from UserTesting (Build audience) or invite people yourself (Create link).
    audience recruitment options usertesting.png
  5. Give your test a name.
  6. Edit your audience. Use screeners and filters to build your audience, or add any necessary branding and requirements if inviting your own people.
  7. Go to Build test plan to start creating your test.
  8. Fill out the following details:
    1. Starting URL
    2. Scenario
    3. Tasks and questions
      💡Tip: See Writing great tasks to get started.
  9. Preview your test plan and make any necessary changes.
  10. Return to the main test page and click Launch Test, or Schedule Test to have the test go out at a certain time.
    Note: Depending on your account's Approval flow settings, you may need to request a review of your test before launching it.



Install desktop software for a Live Conversation

If you're testing a desktop application during a Live Conversation, some participants might struggle with the process of installing the app. Follow these tips to minimize obstacles:

  • Create a troubleshooting guide for the moderator by test-running the app installation yourself and documenting the steps with screenshots that show both success and failure.
  • Note whether you're asked to provide Personally Identifiable Information (PII) during the test run. Create test accounts and information, then integrate this information into the test plan.
  • Test run and document the process of de-installing the app.

After conducting the test run for downloading the software, consider a two-part test:

  1. Conduct an unmoderated test in which you instruct participants to only download the desktop application.
    1. If, during the test run, you were asked to provide PII, include a screener question when recruiting participants for the unmoderated test that informs them that PII will be asked. 
    2. Or, if possible, create dummy accounts and information.
  2. For those participants who succeeded in downloading the app, invite them to your Live Conversation.

💡Tip: Before the unmoderated test concludes, show participants how to de-install the software. You'll want to factor into your test plan the few minutes it will take to complete this de-installation process.



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