Monitor page

This article applies to: UserTesting 

On this page:

• About the Monitor page
• Report a problem feature
• How to Report a problem

About the Monitor page

• Once a Survey or Interaction test is launched, responses will be displayed for all audiences, allowing you to view the number of responses being submitted for each audience.
• This allows you to ensure that your test is working as intended and troubleshoot any issues with specific audiences.
  
   
• If your test has a low pass rate or high drop-off percentage, this information will be displayed here.
  

View overall pass rates:

• Each audience involved in the test is listed separately
• See how many participants entered the screener, qualified, and accepted the terms. and completed the test

Report a problem feature

There are three options: 

• Test plan problem
• Participant problem
• Technical problem

Test plan problem

Choose from these reasons:

• Question or task issue
• Targeting criteria or screener question error
• Launched test too early or by accident
• Problem with access to website, app links, or test
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

Participant problem

Choose from these reasons:

• Instructions weren’t followed
• Targeting criteria or screener requirements were not a match
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

💡Note: You can report a problem up to 14 days after the participant took the test.

Technical problem

Choose from these reasons:

• Audio (low volume, excess noise)
• Video (blurry screen, recorded wrong screen)
• Issue with recorder app
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

How to report a problem

1. Navigate to the Monitor page
2. Go to Sessions.
3. Locate the participant there was a problem with.
4. Select the options menu (...)
5. Choose Report a problem.
6. Choose between Test plan problem, Participant problem, or Technical problem.

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