Monitor page

Learn about the Monitor page for Surveys and Interaction tests.

This article applies to: UserTesting 

✅ Surveys and Interaction tests are available on UserTesting Flex plans.

 

On this page:

• About the Monitor page
• Report a problem feature
• How to Report a problem

 

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About the Monitor page

• Once a Survey or Interaction test is launched, responses will be displayed for all audiences, allowing you to view the number of responses being submitted for each audience.
• This allows you to ensure that your test is working as intended and troubleshoot any issues with specific audiences.

 

 

Report a problem feature

There are two options: 

• Problem with the test plan
• Problem with the participant

 

Problem with the test plan

Choose from these reasons:

• Question or task issue
• Targeting criteria or screener question error
• Launched test too early or by accident
• Problem with access to website, app links, or test
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

 

Problem with the participants

Choose from these reasons:

• Instructions weren’t followed
• Targeting criteria or screener requirements were not a match
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

💡Note: You can report a problem up to 14 days after the participant took the test.

 

 

How to report a problem

1. Navigate to the Monitor page
2. Go to Sessions.
3. Locate the participant there was a problem with.
4. Select the options menu (...)
5. Choose Report a problem.
6. Choose between Problem with the test plan and Problem with the participant.

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Related content

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