Monitor page

This article applies to: UserTesting 

On this page:

• About the Monitor page
• View participant profile and screener details
• About demographic data
• View screener responses
• About the report a problem feature
• Report a problem
• FAQ

About the Monitor page

• Once a survey or interaction test is launched, you may see:
  • Participant demographic information
  • Screener responses (if screeners were used in the test)
• This allows you to ensure that your test is working as intended and troubleshoot any issues with specific audiences.
  
   
• If your test has a low pass rate or high drop-off percentage, this information will be displayed here.
  

View overall pass rates:

• Each audience involved in the test is listed separately
• See how many participants entered the screener, qualified, and accepted the terms. and completed the test

View participant profile and screener details

1. Navigate to your test.
2. Select the Monitor tab.
3. Open a completed participant session.
4. Locate the Participant Profile section within the session view.
5. Expand the section to review:
   • Demographic details
   • Screener question responses (if applicable)

About demographic data

Demographic information shown on the Monitor page reflects a snapshot of the participant’s profile at the time the test was taken. This ensures historical accuracy when reviewing results.

What this means

• Demographics are tied to the specific session.
• If a participant updates their profile later, those changes will not update past sessions.
• Each test captures demographic data as it existed when the participant completed the test.

When demographic information may not be available
In some cases, demographic data may not appear in the session view. This may occur when:

• You use Sourcing Your Own (SYO) participants.
• Participants are recruited through a custom sourcing provider.

When participants are not sourced from the UserTesting Network, demographic information may not be collected or available for display. If demographic targeting is important for your study, consider using network participants and defining audience criteria during test setup.
 

View screener responses

If your test includes screener questions, participant responses are available in the session view. This allows you to:

• Confirm that participants met qualification criteria.
• Review how participants answered screening questions.
• Audit screener effectiveness after sessions are completed.

Screener responses reflect the answers provided during the qualification process.

About the report a problem feature

There are three options: 

• Test plan problem
• Participant problem
• Technical problem

Test plan problem

Choose from these reasons:

• Question or task issue
• Targeting criteria or screener question error
• Launched test too early or by accident
• Problem with access to website, app links, or test
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

Participant problem

Choose from these reasons:

• Instructions weren’t followed
• Targeting criteria or screener requirements were not a match
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

💡Note: You can report a problem up to 14 days after the participant took the test.

Technical problem

Choose from these reasons:

• Audio (low volume, excess noise)
• Video (blurry screen, recorded wrong screen)
• Issue with recorder app
• Other problem

Choose how to resolve from these options:

• Refund the session: The participant won’t be replaced, and the quota will be decreased by 1.
• Replace the participant with a different one: Refund the participant and fill with a new one.
• Keep the response. Report the problem only: No changes are made.

Report a problem

1. Navigate to the Monitor page
2. Go to Sessions.
3. Locate the participant there was a problem with.
4. Select the options menu (...)
5. Choose Report a problem.
6. Choose between Test plan problem, Participant problem, or Technical problem.

FAQ

Are demographic details updated if a participant changes their profile?
No. The demographics shown reflect the participant’s profile at the time the test was taken. Updates made after the session will not change previously completed tests.

Why don’t I see demographic information for some participants?
Demographics may not be available if the test used:

• Sourcing Your Own (SYO) participants
• A custom sourcing provider. Participants may have been sourced from a trusted third party to ensure the test fills quickly

In these cases, demographic data may not be collected.
 

Can I require demographic information for all tests?
Demographic information is available when using the UserTesting network and defining audience targeting criteria. If you require specific participant attributes, set targeting criteria during test creation.

 

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