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Use these steps to export high-level survey and interaction test data from the Usage and history dashboard and understand what’s included in the export. |
This article applies to: UserTesting
On this page:
- About survey data and interaction test exports
- Export data
- What the export shows
- Why can't I launch new surveys or interaction tests?
About survey and interaction test data exports
- Admins on the Flex plan can export survey and interaction test data as a CSV file from the Usage and history dashboard.
- Exporting data allows you to conduct further analysis in various tools like Google Sheets and Excel.
- Answer questions like:
- How many surveys and interaction tests have we launched?
- How many sessions and interaction tests are completed?
- How many sessionsand interaction tests haven’t been taken yet?
- How many Session Units are used and pending for each survey and interaction test?
- Who is launching surveys and interaction tests? Who is creating surveys and interaction tests?
- How many surveys and interaction tests have been launched per month?
- How many surveys and interaction tests exist in each workspace?
Export data
- Go to Settings.
- Click the Usage and history tab.
- Select the Export usage data.
- Choose Surveys and Interaction tests.
- Check your email inbox for the download link.
What the export shows
The export contains the following information:
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There are a couple of Test statuses you might see on your Survey or Interaction test export.
These include:
- Online: A study is waiting for participants.
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Offline: The study is offline and only participants who have passed screeners and started taking the test will be able to complete the test.
ℹ️ Note: You can pause the study, which causes the Test status to be Offline.
Why can't I launch new surveys or interaction tests?
If you have disabled flex, you won't be able to launch new tests if you have no Session Units remaining. You can use the export to identify Pending Session Units to cancel.
Here's how to do this:
- In the export, filter for the Pending Session Units with a value greater than zero.
- Decide how to reduce the number of participants in your audience(s) for that survey or interaction test.
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