Part 5: Tasks

This article applies to: UserTesting 

On this page:

• About tasks
• Task types
• Task best practices

About tasks

• Tasks prompt contributors to speak their thoughts out loud so you understand their process and reasoning behind their actions. Some examples include:
  • "Imagine you are thinking about buying a Bluetooth headset. Use Google to do the research you normally would.""
  • After using this webpage, what are three words that describe how you feel about this company?"
• Templates: UserTesting offers a variety of templates with editable tasks to help you get started quickly.
  1. Click the Create test drop-down menu in the Dashboard
  2. Select Customize a template.
     
• Start fresh: Create a test with the available UserTesting tasks on your subscription plan. See our article "Writing great tasks" to get started.

Task types

• Task availability is based on subscription plan.
• Learn about tasks in our "Tasks: overview," or click the link below for each task.
• The task types available on the UserTesting Platform include:
  • Assets
    • Image
    • URL
    • Video or audio
  • Short test
  • Task groups
    • Balanced comparison
    • Content
    • Custom
    • Findability
    • Visual appeal
  • Tasks and questions
    • Card sort
    • Classic card sort
    • Classic tree test
    • Five second test
    • Multiple choice
    • Rating scale
    • Task
    • Tree test
    • Verbal response
    • Written response

Task best practices

• If you need inspiration, select the link under Popular tasks to review and use a bank of common and popular tasks and questions.
• There is no limit to the number of tasks in a test.
  • Pro-tip: Tests should take 15–20 minutes to complete. Consider how long you expect contributors to spend on each task and limit the number of tasks accordingly.
• Saving individual tasks is not available, but Saved test plans (if available on your subscription) can help you reuse test plans.
• Avoid asking participants to provide any sensitive Personally Identifiable Information (PII). If you are a covered health entity and have signed a Business Associate Agreement (BAA) with UserTesting, you may collect Protected Health Information (PHI).
• Separate follow-up questions from the tasks themselves.
  • This ensures that contributors see and answer each of your questions.
  • To make reviewing easier, each task is tagged in the recording so you can skip directly to specific questions/answers.

Next Quick Start section: "Launch a study"

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