Part 5: Tasks

Completing tasks and answering questions are how participants provide answers to your research questions. This is Part 5 of a series of articles.


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About tasks


  • Tasks prompt contributors to speak their thoughts out loud so you understand their process and reasoning behind their actions. Some examples include:
    • "Imagine you are thinking about buying a Bluetooth headset. Use Google to do the research you normally would.""
    • After using this webpage, what are three words that describe how you feel about this company?"
  • Templates: UserTesting offers a variety of templates with editable tasks to help you get started quickly.
    1. Click the Create test drop-down menu in the Dashboard
    2. Select Customize a template.
      customize a template usertesting.png
  • Start fresh: Create a test with the available UserTesting tasks on your subscription plan. See our article "Writing great tasks" to get started.



Task types



Task best practices

  • If you need inspiration, select the link under Popular tasks to review and use a bank of common and popular tasks and questions.
  • There is no limit to the number of tasks in a test.
    • Pro-tip: Tests should take 15–20 minutes to complete. Consider how long you expect contributors to spend on each task and limit the number of tasks accordingly.
  • Saving individual tasks is not available, but Saved test plans (if available on your subscription) can help you reuse test plans.
  • Avoid asking participants to provide any sensitive Personally Identifiable Information (PII). If you are a covered health entity and have signed a Business Associate Agreement (BAA) with UserTesting, you may collect Protected Health Information (PHI).
  • Separate follow-up questions from the tasks themselves.
    • This ensures that contributors see and answer each of your questions.
    • To make reviewing easier, each task is tagged in the recording so you can skip directly to specific questions/answers.

Next Quick Start section: "Launch a study"



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