Learn how customer environment and context testing lets you capture footage of a contributor’s surroundings or interactions with a product. The UserTesting mobile recorder's beyond-the-device capability records experiences beyond the screen. |
This article applies to: UserTesting
On this page:
What kinds of experiences can I capture?
- You can ask contributors to show you their surroundings (i.e., living room, kitchen, etc.) or show them interacting with a product (i.e., thermostat, toaster, etc.).
- Keep in mind that contributors will be handling the phone and will likely be completing the tasks one-handed.
- This will also work for voice-interactive devices you may wish to test.
- Our mobile recorder also allows for customer experience studies such as unboxing and destination studies
Setting up customer environment and context texting
- Create a new App test.
- Set up screener questions to ensure you get the right contributors.
Examples
Where are you at the time of this test?
- Home
- Work
- Store
- Restaurant
- Friend/Family's home
- On vacation
- None of these
Do you have access to any of these at the time of this test?
- Refrigerator
- TV
- Artificial intelligence (AI) voice assistant
- Workout equipment
- Books
- Washing machine/dryer
- None of these
Are you willing and able to use your device's camera to show your surroundings as part of this test?
- Yes, I can use my camera to show my surroundings.
- No, I am not comfortable using my camera.
- Incorporate a Camera task.
Note: You can also use the Customer environment and context template found in the Template gallery.
Customer Environment and Context template
- Select Create test dropdown menu and choose Templates Library.
- Locate the Customer Environment and Context template and select Use this template.
- Choose to test with An app to be able to utilize the Camera task.
- Preview or select the template and edit as needed.
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