At a Glance
Running a customer environment and context test allows you to gather footage of a contributor’s environment or a product they are interacting with. Customer environment and context testing is enabled by the beyond-the-device capability of the UserTesting mobile recorder, which allows you to capture experiences beyond what’s on the screen.
How can I conduct customer environment and context testing with UserTesting?
Order a website test on UserTesting with the following components:
- Use screener questions to set contributors up for success
- Make sure contributors are located where you need them to be: Are they at home right now? Do they need to have access to something like their refrigerator?
- Incorporate a Camera Tasks Section
All customers have the ability when creating a test plan to add camera tasks. By doing so, we’ll automatically add a screener question and instructions making it clear to contributors that they'll need to engage the rear-facing camera when completing the test, and we also make it easy for them to initiate engaging the camera with the push of a button.
You can also use the Customer environment and context template found in the Template gallery.
What kinds of experiences can I capture?
You can ask contributors to show you their surroundings (i.e. living room, kitchen, etc.), or show them interacting with a product (i.e. thermostat, toaster, etc). However, keep in mind that contributors will be handling the phone, and will likely be completing the tasks one-handed.
This will also work for voice-interactive devices you may wish to test. To see a more comprehensive look at testing voice-interactive devices, click here.
Our mobile recorder also allows for customer experience studies such as unboxing and destination studies.
How do I launch my customer environment and context study?
To get started, click the Create test dropdown menu and select Customize a template.
Then, search for the "Customer Environment and Context" template under the UserTesting templates filter in the Template gallery.
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