This Service Level Agreement accompanies EnjoyHQ’s Terms Of Service.
Service Level Agreement
Target Availability – we will use commercially reasonable efforts to make the service available with an uptime of 99.5% of each calendar month.
Calculation of uptime, will not include unavailability, due to:
- Use of the Service by Customer in a manner not authorized by this agreement
- General Internet connectivity problems and other outside factors outside of our control
- Customer’s equipment, software, network connection, and other infrastructure
- Issues with/outage of 3rd party services that EnjoyHQ integrates with scheduled Maintenance
Availability can be monitored live at the public status page.
Scheduled Maintenance – means a routine scheduled maintenance of the Service, we will notify all Customers at least 1 week in advance. Scheduled Maintenance will not exceed 8 hours per month.
EnjoyHQ typically performs Scheduled Maintenance once every two months.
For more information please visit Customer Support Services Exhibit
Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up.