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Understand EnjoyHQ's data storage and retention policies. |
This article applies to: EnjoyHQ
On this page:
How and when is my data deleted?
- By default, all your data is stored within the USA region of the public cloud infrastructure managed by AWS (Amazon Web Services).
- To prevent accidental loss of data caused by user error, certain entities should not be deleted immediately.
- Specifically, feedback documents are marked for removal and are securely deleted after:
- Two weeks if the data was deleted manually by the user.
- Two months if the data was deleted as a result of an automation rule.
Other types of data stored in your account are subject to the following:
- Uploaded files (For example, images, spreadsheets, documents) are deleted when their associated resources (For example, Reports, Stories, Documents) are deleted permanently.
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Customer profiles can be deleted either manually or via our API. In either case, data is deleted immediately when it is a user-initiated action.
- Customer profiles not connected to any document for more than 90 days from the last time they were imported or connected to at least one document (whichever happened last) will be deleted automatically with no chance of recovery.
- Stories, Projects (along with their Analysis board, Plan, and Report sections), Saved Searches, Labels, Charts, and Dashboards are deleted immediately when directly deleted via a user-initiated action.
Cancellations / Trial Expiration
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60 days or less
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After 60 days
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Backups
- All data is backed up daily and stored in an offsite, encrypted storage.
- All backups are retained for a maximum of 31 days.
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