Service Level Agreement

This Service Level Agreement accompanies EnjoyHQ’s Terms of Service.

 

On this page:

 


 

Service Level Agreement

  • Target Availability: We will use commercially reasonable efforts to make the service available with an uptime of 99.5% of each calendar month.
  • Calculation of uptime, will not include unavailability due to:
    • Use of the service by customers in a manner not authorized by this agreement
    • General internet connectivity problems and other outside factors beyond of our control
    • Customer’s equipment, software, network connection, and other infrastructure
    • Outages of 3rd-party services that EnjoyHQ integrates with scheduled maintenance
  • Availability can be monitored live on the public EnjoyHQ Status page.

 

 

Scheduled Maintenance

  • We will notify all customers at least one (1) week in advance before the service's routine scheduled maintenance.
  • Scheduled maintenance will not exceed eight (8) hours per month, and EnjoyHQ typically performs Scheduled Maintenance once every two (2) months.
  • For more information, please visit UserZoom Customer Support.

 

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