This Service Level Agreement accompanies EnjoyHQ’s Terms of Service. |
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Service Level Agreement
- Target Availability: We will use commercially reasonable efforts to make the service available with an uptime of 99.5% of each calendar month.
- Calculation of uptime, will not include unavailability due to:
- Use of the service by customers in a manner not authorized by this agreement
- General internet connectivity problems and other outside factors beyond of our control
- Customer’s equipment, software, network connection, and other infrastructure
- Outages of 3rd-party services that EnjoyHQ integrates with scheduled maintenance
- Availability can be monitored live on the public EnjoyHQ Status page.
Scheduled Maintenance
- We will notify all customers at least one (1) week in advance before the service's routine scheduled maintenance.
- Scheduled maintenance will not exceed eight (8) hours per month, and EnjoyHQ typically performs Scheduled Maintenance once every two (2) months.
- For more information, please visit UserZoom Customer Support.
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