Managing tests in Workspaces

Use these steps to manage tests in Workspaces.  Note: Anyone with an Unlimited, Standard, or Creator license can move tests between workspaces if they are a member of both Workspaces.

This article applies to: UserTesting 

Workspaces are available on the following subscriptions:

Flex plan	Seat-based plan
Essentials ✓	Startup
Advanced ✓	Professional
Ultimate ✓	Premium ✓

 

On this page:

• Moving tests between Workspaces
• Changing Workspaces when creating a draft
• Archiving Workspaces
• Deleting Workspaces

 

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Moving tests between Workspaces

Note: If you are an Account Admin, you must also have an Unlimited, Standard, or Creator license (i.e., a license with test-creating abilities) to move tests between workspaces.

To move tests between Workspaces, follow these steps:

1. In the dashboard, locate the test you want to move.
2. Select the options menu (the three dots).
3. From the dropdown, choose Move to...
   
   If you're moving multiple tests, select the ones you want to move or use the Select All option to move them all.
   
   Alternatively, you can perform this action on recent tests and drafts on the Workspace page.
   
4. Next, select the folder to which the test should be assigned.
   

 

Changing Workspaces when creating a draft 

When using the test launcher, consider which workspace you want the test to be launched from. 

To change workspaces when creating a draft, follow these steps: 

1. Select the dropdown found on the test launch pad.
   
2. Choose the Workspace you want to move the draft to. 

Note: After you've switched workspaces and launched the test, your current workspace will also switch to the workspace of the test you've just launched.

 

 

Archiving Workspaces

• UserTesting Admins and Workspace Owners have permission to archive workspaces.
• The General (system default) workspace may also be archived.
• Archiving a workspace removes it from the active workspaces list so that access to its dashboard is not available from the workspace switcher.
• The archived workspace is also removed from the list of available workspaces when you take actions like moving tests.
• Links to any tests, clips, or highlight reels in an archived workspace will still be accessible, and search results will continue to include results from archived workspaces.
• Archiving a workspace will hide it from the Dashboard.
• All new users will still be invited to the General workspace.
• No one will be able to access its tests, clips, or highlight reels from there, but any links that were created will still work.

 

To archive a workspace, follow these steps: 

1. Go to the account and workspace switcher in the navigation menu.
2. Choose Manage workspaces from the menu.
   
3. Locate the workspace you want to archive and select Archive from the workspace options.
   
4. Confirm the change.
   

 

 

Deleting Workspaces

• UserTesting Admins and Workspace Owners are allowed to delete only empty workspaces.
• To qualify as "empty," a workspace must not have any tests, drafts, or highlight reels. This includes any previously canceled tests that may not be visible from the Dashboard.
• In this case, please contact UserTesting's Support team for assistance with deleting that workspace.
• "Empty" workspaces are allowed to have tags; however, any tags created for that workspace will be permanently deleted along with the workspace.
• The General workspace cannot be deleted.

To delete a workspace, follow these steps: 

1. Navigate to Manage workspaces from the workspace switcher.
2. Choose Delete from the workspace options.
   
3. Confirm the change.
   

 

 

Related content

Want to learn more? Check out these Knowledge Base articles...  Workspaces: Overview Workspaces: Frequently Asked Questions	Interested in growing your skills? Check out our University courses... How to use Workspaces Workspaces and best practices
Need hands-on training? Find a live, virtual class that fits your needs. Enroll in one of our UserTesting certification programs.	Can't find your answer? Check out the Community forums. Reach out to Support or our Professional Services team.