UserTesting's Information Architecture testing solutions

This article applies to: UserTesting 

UserTesting's Information Architecture features are available on the following subscriptions:

On this page:

• UserTesting's solutions
• Research methods and tools for organizing and evaluating content

UserTesting's solutions

• UserTesting offers a series of solutions that allow customers to collect specific types of feedback that can provide insight into how information is organized (card sorting and tree testing), how people rate certain experiences (System Usability Scale), and how people prioritize features or concepts.
• UserTesting information architecture features are included in Ultimate plans and can be purchased as add-ons for Professional, Premium, and Advanced plans.

Research methods and tools for organizing and evaluating content

Card sorting

• A research methodology that can help you discover how people understand and categorize information.
• There are three types of card sorts: open, closed, and hybrid.
• Use the results of a card sort to figure out how people group and name content and information.
• Card sorting template

Tree testing

• A usability research method used to evaluate the structure and organization of a website or app's content.
• Use the results of your tree testing to make more informed decisions about labeling and organizing the information on your website or app. 
• Tree testing template

System Usability Scale Plus

• Questions that measure the experience of using a product or design on a standard scale.
• Compare scores across designs and over time using a consistent scale.
• System Usability Scale (SUS+) template

Prioritization matrix

• The prioritization matrix is structured with frequency (low to high) on one axis and importance (low to high) on the other axis.
• Use to quickly prioritize projects or features and gather customer input on tasks or features to remove or delay.

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