How EnjoyHQ accounts are structured
EnjoyHQ allows teams to set up multiple workspaces within their account if needed. Each of these workspaces can be set up with the users and permissions of your choosing. The only exception is the Default workspace, which is the workspace that users will join via SSO or the magic link.
The Default workspace
The first workspace that is created by the Account Owner becomes the Default workspace. Any user that is invited to an account will always have access to the Default workspace. Each account must have a Default workspace that contains all users in the account, as users must always belong to at least one workspace.
To remove users from the default workspace, the Account Owner will need to delete them fully from the account. If SSO or the magic link is being used to invite users, these users will only be able to access the Default workspace initially. Once they join the account, their roles can then be changed by Admin users and they can be invited to additional workspaces. The Account Owner can reach out to the Support team (e.g., via the Chatbot) to change their account's Default workspace or to request additional workspaces be added to their account.
Switching between accounts and workspaces
If your Account Owner has set up multiple workspaces, you will see an additional Switch workspace option in the Settings menu. You will also see a workspace switcher control on the Homepage.
If you have been invited to more than one account, you will also see all workspaces you access to across all of your accounts when switching workspaces.
Workspace limitations
- At the moment, workspaces cannot be manually renamed. Please contact our Support team to request a workspace be renamed.
- Data cannot be moved, copied, or searched between workspaces.
Frequently Asked Questions
Is data shared between workspaces?
No, workspaces are completely isolated from each other, as they have different settings, taxonomies, rules, integrations, and users.
Is data shared between accounts?
No, accounts are also completely isolated from each other.
Can I invite users to my workspace if they belong to another account?
Yes, you can invite users that also belong to other accounts. Users can switch between any accounts and workspaces they have access to.
What happens to user roles when they switch between workspaces?
Users can have different roles in different workspaces. For example, if working with secure or sensitive datasets, a team could keep a workspace private by only granting access to a subset of need-to-know users.
How do I create an additional workspace?
The Account Owner should contact our Support team to create a new workspace with a given name.
How do I change the Default workspace?
The Account Owner should contact our Support team to request that a given workspace be switched to the Default workspace.