Navigation task in UserTesting

This article applies to: UserTesting 

On this page:

• About Navigation tasks
• Set up a Navigation task
• Navigation task results

About Navigation tasks

• A Navigation task allows you to test metrics such as usability and findability with participants in a URL-based experience.
• The Navigation task exists within the Interaction test type, enabling you to watch screen recordings of how participants interact within that experience.
• Each Navigation task includes a starting URL, clear task instructions for participants, and the option to add a success URL for precise performance tracking.

Set up a Navigation task

1. Choose Create test in the platform, then Interaction test.
   
   
   
    
2. Select + Add, then choose the Navigation task in the panel that opens up.
   
   
    
3. In the starting URL box, define the URL participants need to start at to complete the task defined in the task instructions. 
   Note: The starting URL will open automatically when participants begin this portion of the study. 
   
   
    
4. Add instructions to each task so participants can interact with your prototype, site, or app in context. If using a prototype, note that not all elements will be clickable. If you use Figma, consider using Figma task.
   
   Provide clear end-points for the task so contributors know when to move on. For example:
   “The following is a prototype – keep in mind not everything will be clickable. Imagine you are interested in understanding your options for a subscription plan. Show us how you would decide between the subscription plans. STOP before enrolling and move on to the next task.”
   
    
5. If you wish, add the Success URL that participants need to land on to complete the task successfully. Consider using “Contains” versus “Exact match.” Participants can land on the success page, and if there is a slight difference in the URL, UserTesting won’t recognize the participant as successful.
   
   Click to define a success URL.
    
6. Add follow-up questions so you can assess other metrics for the Navigation task. Some examples are adding questions that provide insights into the task's ease of use and ask participants why they rated the task easy or difficult for more insights.
   
   

Navigation task results

• Success rate
• Time on task (avg)
• Page view (avg)
• Interactions (avg)
• You can view Success, Non-success, or Undefined results in a bar chart or by responses:
  

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