Study types that need a UserZoom extension or app

This article applies to: UserZoom

On this page:

• About the UserZoom extension and app
• Quick start plans
• Enterprise plans

About the UserZoom extension and app

For participants to access a study with the extension or mobile app is required, they have to download and install to continue.

UserZoom Surveys Extension and App

• The extension allows UserZoom to track and record participant behavior during the study and is disabled automatically when they complete the study.
• Participants are prompted to download the UserZoom Surveys extension or app when:
  • The study has Navigation tasks (Moderated and Unmoderated Desktop studies)
  • Recording is enabled (Unmoderated Desktop studies)
  • Advanced UX Research or Basic Usability Tests (Unmoderated Mobile studies)
• When conducting Unmoderated testing with an app that has the SDK integrated, your app is all participants need to take the study, and no other downloads are necessary.
• For more information, refer to UserZoom App Release Details and UserZoom Surveys Browser Extension Release Details.

UserZoom Live App

• The UserZoom Live App allows users to participate in Moderated studies using their mobile device.
• With the app they can to join the session with the moderator and talk to them using the device microphone and camera.
• Participants can also share their whole screen when testing prototypes, live websites or mobile apps. 
• For more information, refer to UserZoom App Release Details.

Quick start plans

✅ Plan Availability: Experience, Team, and Corporate

 = Required     No = Not Required     N/A = Not Available

	UserZoom Surveys Extension (Desktop)	UserZoom Surveys App (For Mobile Web)	UserZoom Live App (Moderated studies)
Basic Usability Test			N/A
Moderated Open Interview (Participant Only)	No	N/A

Enterprise plans

✅ Plan Availability: Essentials, Professional, International, and Premium

 = Required     No = Not Required     N/A = Not Available

	UserZoom Surveys Extension (Desktop)	UserZoom Surveys App (For Mobile Web)	UserZoom Live App (Moderated studies)
Survey	No	No	N/A
Card Sort	No	No
Click Test	No	No
Tree Test	No	No
Live Intercept	No	No
Basic Usability Test
Advanced UX Research
With Navigation tasks and/or video recording			N/A
Without Navigation tasks and without any recording	No
Moderated Usability Test (Participant only)
Open interview	No	N/A
Structured interview without Navigation tasks	No		N/A
Structured interview with Navigation tasks			N/A

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