Study types that need a UserZoom extension or app

Learn the study types that need the UserZoom Surveys extension, UserZoom Surveys app, or UserZoom Live app.

Plan Availability: All Plans (See below for details)
👥 User roles: Owner, Admins, and Researchers
For more information, see our article on how to find your plan and user role.

 

On this page:

 


 

About the UserZoom extension and app

 

For participants to access a study with the extension or mobile app is required, they have to download and install to continue.

UserZoom Surveys Extension and App

  • The extension allows UserZoom to track and record participant behavior during the study and is disabled automatically when they complete the study.
  • Participants are prompted to download the UserZoom Surveys extension or app when:
    • The study has Navigation tasks (Moderated and Unmoderated Desktop studies)
    • Recording is enabled (Unmoderated Desktop studies)
    • Advanced UX Research or Basic Usability Tests (Unmoderated Mobile studies)
  • When conducting Unmoderated testing with an app that has the SDK integrated, your app is all participants need to take the study, and no other downloads are necessary.
  • For more information, refer to UserZoom App Release Details and UserZoom Surveys Browser Extension Release Details.

UserZoom Live App

  • The UserZoom Live App allows users to participate in Moderated studies using their mobile device.
  • With the app they can to join the session with the moderator and talk to them using the device microphone and camera.
  • Participants can also share their whole screen when testing prototypes, live websites or mobile apps. 
  • For more information, refer to UserZoom App Release Details.

 

 

Quick Start Plans

Plan Availability: Experience, Team, and Corporate

uz_logo_tiny.jpg = Required     No = Not Required     N/A = Not Available

 

Screenshot_2020-02-17_at_15.42.46.png
UserZoom Surveys
Extension (Desktop)

Screenshot_2020-02-17_at_15.42.56.png 
UserZoom Surveys
App (For Mobile Web)

Screenshot_2020-02-17_at_15.42.56.png
UserZoom Live
App (Moderated studies)

Basic Usability Test uz_logo_tiny.jpg uz_logo_tiny.jpg N/A

Moderated Open Interview (Participant Only) No N/A uz_logo_tiny.jpg

 

Enterprise Plans

Plan Availability: Essentials, Professional, International, and Premium

uz_logo_tiny.jpg = Required     No = Not Required     N/A = Not Available

 

Screenshot_2020-02-17_at_15.42.46.png
UserZoom Surveys
Extension (Desktop)

Screenshot_2020-02-17_at_15.42.56.png 
UserZoom Surveys
App (For Mobile Web)

Screenshot_2020-02-17_at_15.42.56.png
UserZoom Live
App (Moderated studies)

Survey No No N/A

Card Sort No No
Click Test No No
Tree Test No No
Live Intercept No No
Basic Usability Test uz_logo_tiny.jpg uz_logo_tiny.jpg
Advanced UX Research
With Navigation tasks
and/or
video recording
uz_logo_tiny.jpg uz_logo_tiny.jpg N/A
Without Navigation tasks
and
without any recording
No
Moderated Usability Test (Participant only)
Open interview No N/A uz_logo_tiny.jpg
Structured interview without Navigation tasks No N/A
Structured interview with Navigation tasks uz_logo_tiny.jpg N/A

 

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