Data residency & storage (UserZoom)

UserZoom customers can choose between the European Union (EU) and the United States (US) to store their data when their account is created, allowing compliance with internal, government, and third-party regulators’ data residency requirements. 

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Data residency options

UserZoom offers data residency options for new accounts on all plans. By default, US-based customers are assigned North Virginia while EU-based customers are assigned Ireland.

Storage Options Primary Location Backup Location
EU Ireland Germany
US North Virginia North California



How UserZoom keeps your data secure

For more information on how UserZoom keeps data secure, see more information about our security and trust center here



What data is stored where?

Session data from the UserZoom platform will be stored in the region chosen by the Customer.

Where is data processed?

While we can allow customers to select which region to host their data in, this does not restrict data from being processed outside of that region. For a full list of processing locations, see the relevant affiliate or sub-processor page found here.


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