SUSplus App

The System Usability Scale (SUS) is a commonly used 10-item questionnaire used to evaluate the usability of a product or design. 


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About SUS+ questions

The SUSplus app is available on the following subscriptions:

Flex plan Seat-based plan
Essentials Startup
Advanced ✓ (add-on*) Professional ✓ (add-on*)
Ultimate  Premium ✓ (add-on*)

*Please contact your account team for more information about adding this feature.


Use SUS+ questions to:

  • Measure the experience of using a product or design on a standard scale.
  • Compare scores across designs using a consistent scale.
  • Compare scores over time using a consistent scale.

Note: The System Usability Scale(SUS+) template is available in the Templates gallery.



Set up SUSplus for a test

  1. Go to Select SUSplus to create a new test.

  2. Enter the test details. Only the name is visible to the creator. Participants will be able to see the Description.

  3. Set up the questionnaire. Enter the SUS Subject name, it will be included in each question. Two optional questions can be chosen on this screen. Questionnaire_SUSplus.jpg
  4. Publish the test.
    Note: Creators can access, edit, publish, unpublish, and view results for their tests. Creators cannot view or access tests launched by others on the account.
    Note: Admins can publish and unpublish tests created by others. Admins cannot edit tests created by others. Once a test is deployed, admins can view and share results



Add SUS+ test link in UserTesting

  1. For an unmoderated test, add a URL asset to the end of the test.

  2. Add the SUSplus link into the URL field.

  3. Update the instruction text to inform the participants they'll be taken to a questionnaire.
  4. For moderated tests put the SUSplus link in the chat and ask the participant to complete the questionnaire before the session ends.



SUS+ test results

  • SUS scores fall on a scale of 1 to 100. The average score falls around 68. For more information review, website.
  • By default, the timestamp for the results of your SUS questionnaire will be in GMT.
  • The SUSplus app provides different views of participants' data:
    • Summary-Shows a summary of scores, including an overall SUS score as well as scores for the questions that focus on learnability and those that focus on usability.
    • Data: A view showing the actual score for each question.
    • Radar graph: A visual representation of the ratings. 



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