Will Test Contributors Keep My Information Confidential?

This article applies to: UserTesting 

On this page:

• At a Glance
• Confidential Information
• Obligations of Confidentiality
• Custom Confidentiality Terms

At a Glance

• We understand that you may be utilizing UserTesting to test confidential or proprietary information, and we appreciate your trust.
• Test contributors must agree to the UserTesting Contributor Terms of Service, which govern their access and use of the testing Platform, each time they sign in.
• These terms prohibit test contributors from disclosing any details regarding your app or site that they may encounter during testing.

See our “Custom Confidentiality Terms” article for instructions on using the UserTesting confidentiality terms feature to attach your confidentiality documents to your test.

Confidential Information

• On the platform, you will be shown or exposed to both Customer Confidential Information and UserTesting Confidential Information:
• Customer Confidential Information: Refers to the tests developed by a customer, non-public information about a customer’s brand, design, content, or current or potential offering, and the fact that the customer has requested a test on the Platform.
• UserTesting Confidential Information: Includes all non-public content, designs, features, functions, elements, and aspects of the Platform, and the test results.
• Customer Confidential Information and UserTesting Confidential Information are collectively referred to as “Confidential Information” in the Terms of Service.

Obligations of Confidentiality

• You agree not to disclose Confidential Information to anyone other than UserTesting or the Customer who developed the Test giving rise to the Confidential Information.
• You agree not to use Confidential Information for any purpose other than completing the Tests you have accepted and assigning the Test Results to UserTesting.
• Notwithstanding the foregoing, you may disclose Confidential Information to the extent required by a court of competent jurisdiction or other applicable governmental authority or as required by applicable law.
• You agree and acknowledge that your breach or threatened breach of this provision may result in irreparable harm to UserTesting or a Customer, for which money damages would be an insufficient remedy, and therefore that UserTesting or such Customer will be entitled to seek injunctive relief to enforce the provisions of this section.
• As a third-party beneficiary to this Agreement, a Customer may enforce these confidentiality obligations against you directly. In some cases, a Customer may also require that you sign a separate non-disclosure agreement directly with them.

Custom Confidentiality Terms

• UserTesting provides the option to attach custom confidentiality agreements to your test.
• See our “Custom Confidentiality Terms” article for detailed instructions on how to use this feature.
• This ensures contributors understand their obligations when interacting with proprietary or sensitive information.

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