Which countries can I test in?

This article provides an FAQ about the countries from which UserTesting contributors are recruited.

 

This article applies to: ut logo tiny.pngUserTesting 

 

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Where can I expect contributors to come from?

Contributors come from UserTesting’s Contributor Network’s “standard countries. These countries are available to all customers:

  • 🇺🇸 The United States
  • 🇬🇧 The United Kingdom
  • 🇩🇪 Germany
  • 🇫🇷 France
  • 🇨🇦 Canada
  • 🇮🇳 India
  • 🇦🇺 Australia

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Can I search for contributors outside the "standard" nations?

All UserTesting accounts have access to the standard countries discussed earlier. But what if you want to test with people outside of this group of contributors?

 

 

How can I search for contributors outside the country filters?

  • A country that isn’t included in either the standard Countries filter or the Additional country filter means that UserTesting isn't currently recruiting from that country. If you're still interested in searching for UserTesting Network contributors in a country not listed:

    1. Select the Rest of the World option (the last option under the Countries filter).
    2. Use screener questions to attempt to recruit contributors from the desired location. Note: UserTesting cannot guarantee that you’ll find any UserTesting Network Contributor members from within that country.

    Alternatives to searching for UserTesting Contributor Network members in nations not listed is to either...

    1. Leverage the Custom Network or Invite Network features (see more information below). 
    2. Purchase custom recruiting through UserTesting’s Professional Services Team.

    Keep in mind...

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A note about languages: Unless told otherwise, contributors will answer questions and talk out loud in English. If you wish for them to respond in the specified non-English language, make it clear in your instructions and tasks.

 

Why doesn't the UserTesting Contributor Network recruit from other countries?

  • Countries with localization/privacy laws
    • This category is limited to Russia and a few other nations where, because local laws require all customer data to be stored only on local servers, UserTesting doesn't have a server presence.
  • US export laws/sanctions
    • Committed to complying with US export laws, UserTesting will not support testing within countries against which the US has imposed economic sanctions: Cuba, North Korea, Iran, Syria, and the Crimea region of Ukraine. (This list is subject to change should sanctions be lifted or other countries added.)
  • PayPal doesn't provide services
    • Since we pay contributors through PayPal, UserTesting will not recruit contributors from countries where PayPal does not do business—even if UserTesting is technically capable of supporting testing in those countries.

 

 

Which countries does UserTesting not test in?

NOTE: This list is not exhaustive and is subject to change.

Albania, Angola, Anguilla, Armenia, Aruba, Azerbaijan Republic, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Bosnia, Brunei, Burkina Faso, Bermuda, Bulgaria, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, China, Comoros, Cook Islands, Cote d’Ivoire, Croatia, Cuba, Darfur, Democratic Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Falkland Islands, Gabon Republic, Gambia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Herzegovina, Iran, Iraq, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Maldives, Mali, Marshall Islands, Mauritania, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Namibia, Nauru, Nepal, Netherlands Antilles, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Pakistan, Palestine, Papua New Guinea, Paraguay, Pitcairn Islands, Republic of the Congo, Romania, Russia, Rwanda, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, Sao Tome and Principe, Serbia, Sierra Leone, Slovenia, Somalia, Sri Lanka, St. Helena, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syria, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City State, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe

Contact our Support team If you have any questions or doubts as to whether you can distribute tests in countries not found in either of the country Filters sections or from among the list of nations in which UserTesting has no testing presence.

 

 

Can I invite anyone to my Custom Network? What about Invite Network?

US-imposed sanctions and restrictive localization laws also apply to Custom Network and Invite Network contributors.

If neither of these two restrictions is a factor, use Invite Network to recruit your own contributors, even from countries where UserTesting is not actively recruiting or where PayPal does not have a presence.

 

 

Are there limitations with mobile testing vs. desktop testing?

There are countries where it is possible for contributors you’ve invited to test on desktop but NOT on mobile. This is because the UserTesting mobile app is unavailable in that country’s app store, which means that even those contributors you invite can test ONLY on a desktop computer.

 

 

What if I'm not paying Invite Network contributors, or I've set up an unpaid Custom Network?

Localization and sanctions prohibitions are still in effect with unpaid Custom Network and Invite Network contributors. However, you can recruit an uncompensated contributor pool, even from countries where the UserTesting Contributor Network is not yet actively recruiting.

 

 

Can I watch a quick video about recruiting international contributors?

Yes! View our video below.

 

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Want to learn more? Check out these Knowledge Base articles... 

Interested in growing your skills? Check out our University courses...

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