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  4. Approaches to Collecting Feedback

Approaches to Collecting Feedback

  • Testing throughout the customer journey
  • Unmoderated testing vs. Surveys: Choose the right method for your research needs
  • Ways to collect insights: Quick resource guide
  • Why collect customer feedback?
  • How often should I collect feedback?
  • Choose a method for collecting feedback
  • When to use each type of test in the UserTesting platform
  • What is remote user research?
  • Moderated vs. unmoderated tests
  • Create test objectives
  • Craft a plan to gather meaningful insights
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