Add your team's billing information, and choose which payment methods your team can use at project launch.
This article is for organization owners and administrators on any User Interviews plan. Pay As You Go plans pay by credit card.
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Add your team billing information
Your team needs a billing email and billing address before anyone can launch a project. If the email is missing, Add your team billing information appears when someone clicks Launch.
- Go to Organization settings > Billing.
- Under Team billing information, click Edit info.
- Enter a Billing email contact. Use a shared inbox, such as your accounts payable email.
- Fill in the required address fields. Some countries also need a state and postal code.
- Click Save billing info.
A message confirms that your billing info is saved. Your team can now launch projects.
Your billing information appears on your invoices, and we use your address to calculate sales tax. If your team pays by invoice, invoices go to your billing email contact.
Choose your team's payment methods
On subscription plans, your team can pay for projects with a prepaid balance, a credit card, or an invoice. Pay As You Go plans pay by credit card. Choose which methods researchers can select when they launch.
- Go to Organization settings > Billing.
- Under Available payment methods, turn on each method your team can use. Turn off the ones it can't. At least one method must stay on.
- You can turn on Prepaid balance only after your team has a prepaid balance. Prepaid balances are for subscription teams.
- Invoicing is available on subscription plans. Learn how to request it in Pay by invoice.
Your default settings show the payment methods your team has today.
Researchers only see the payment methods your team has turned on. For example, if only Credit card is on, it's the only option at launch. On Pay As You Go plans, credit card is the only payment method.
Frequently asked questions
Who can edit our billing information?
Organization owners and administrators can edit it. If your organization doesn't use roles, every member can. If you can't save, ask your organization owner or administrator.
Why do I see "Add your team billing information" when I launch?
Your team doesn't have a billing email yet. Fill in the form and click Save billing info, then click Launch again.
Can invoices go to more than one person?
Yes, if your team pays by invoice. Your team has one billing email contact, and we can add more. Email billing@userinterviews.com with the addresses you want to add.