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Understand the frequently asked questions and common errors around the UserTesting for Figma plugin.
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This article applies to: UserTesting
On this page:
- I launched a test by accident. What can I do?
- I encountered a bug. How do I report it?
- Why am I unable to use the plugin on my file?
- When I load up the plugin, I don't see a way to create a test.
- The plugin says I don't have access to AI features. How can I use it?
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How do I set up my Figma prototype to run a test with the plugin?
I launched a test by accident. What can I do?
- Open the UserTesting platform.
- Pause the test.
I encountered a bug. How do I report it?
Please report any bugs or issues you encounter to support@usertesting.com.
Why am I unable to use the plugin on my file?
To use plugins in Figma, a Full seat on a Figma plan is required. Verify that you have permission in your Figma instance to use the plugin.
When I load up the plugin, I don't see a way to create a test.
The ability to use UserTesting for Figma is based on your current Figma and UserTesting permissions. A Creator license in UserTesting is required to create a test. If you’re unable to proceed, please contact your admin to confirm your license access.
The plugin says I don't have access to AI features. How can I use it?
The UserTesting for Figma plugin uses generative AI to streamline your workflow, including automatically generating tests and accelerating time-to-insight with AI-generated themes and summaries. If you’re seeing this screen, it means your account has opted out of Generative AI features required for the plugin to function.
How do I set up my Figma prototype to run a test with the plugin?
- Before you launch a test, make sure your prototype file is set to Anyone with the link can view so participants can access it.
- Turn off hotspot hinting in the file settings to avoid unintentionally guiding users and biasing results.
- Make sure your prototype is set up as a flow. The UserTesting for Figma plugin relies on defined flows to generate and launch the test.
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