Jumpstart Series FAQs


What is the Jumpstart Series?

The Jumpstart Series consists of resources for individuals to get started using the UserTesting Platform, including instructor-led and on-demand training courses. These courses will help develop best practices, and build skills with confidence.

Who would benefit most from the Jumpstart Series?

  • All New UserTesting customers
  • New users of an existing UserTesting account
  • Customers that need a refresher on UserTesting

Is there an extra cost associated with Jumpstart?

No, Jumpstart is included with your UserTesting subscription.

Which courses should I take? Jumpstart Live Series, or the on-demand courses?

All new users should take the Jumpstart Live series, as it is an essential part of your UserTesting onboarding journey. If you would then like to take a deeper dive through more use cases and ways to get started with UserTesting, the on-demand courses are for you. On-demand courses are also recommended if you cannot attend live sessions. The chart below illustrates which on-demand courses to take if you cannot attend a live session.

Where do I register for Jumpstart?

You can register within UserTesting University here.

I missed my live Jumpstart course. What should I do?

The live Jumpstart courses are held daily, more than once a day. We highly recommend registering for the next available session that fits your schedule. If there are no additional sessions that fit your schedule, we suggest enrolling in the on-demand courses.

Are recordings of the Jumpstart live series available?

At the present time, we are not offering recordings of the Jumpstart live series. The live series is meant to be an interactive experience and best consumed in person (virtually). If you would like to learn more at your own pace, the on-demand courses are specifically designed just for that.

I’m having issues registering and/or logging in for the Jumpstart Live Series. To whom can I reach out?

For technical issues related to registering or logging in to your live Jumpstart course, reach out to jumpstart@usertesting.com for help.

The links in this document aren’t working. What should I do?

You must first have created an UserTesting account and logged in to UserTesting University once previously for the links to work. After doing this, and you are still encountering issues, please reach out to support@usertesting.com.


Jumpstart Live Course and On-Demand Equivalent


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