At a Glance
Testing capacity is a measure for the amount of testing used on the UserTesting platform (in Session Units). There are several ways customers on the flex plan can purchase testing capacity: committed usage, add-on usage, and flex usage.
What is Testing Capacity?
Testing capacity is a measure for how much the UserTesting platform is used on the subscription. Testing capacity is unlimited; it is also purchased up front and more can be added later if needed. It includes committed usage, flex usage, or add-on usage purchased throughout the subscription period.
How is Testing Capacity Purchased?
When you sign up for the Flex plan, you purchase what you need in three parts:
- Platform access for licensed users to draft, order, analyze, and view tests with flexible profile options. The Platform Access fee scales by team size.
- Testing capacity scales with your usage of the platform. Purchase the testing capacity you need up front and add more if you need it later.
- UserTesting services to help your organization maximize your investment with Success Management, UserTesting University, Support, and more.
Your recommended testing capacity needs are estimated based on:
- How many users will need access to the platform to create and launch tests
- How many tests you intend to launch, along with the testing frequency of each user
- Types of tests you want to launch and average number of contributors that are recruited for each test
- Types of contributors that are recruited for each test
Different Types of Testing Capacity
Testing capacity is measured in Session Units, a unit-based metric UserTesting uses to ensure that you get the most value from every test. There are three different types of testing capacity you can purchase:
- Committed usage: This type of testing (measured in Session Units) is purchased as an upfront commitment at the beginning of the contract period.
- Flex usage: Allows you to get the most flexibility and continue to use the platform after you have met or exceeded your upfront purchase of committed usage If you do not have a negotiated rate for additional session units, you can continue to use that platform with flex usage. Admins will be notified on the dashboard when their subscription approaches flex or is in flex (read more about this in the next section).
- Add-on usage: This type of Testing Capacity can be added once you have met or exceeded your committed usage, and is purchased at a pre-negotiated rate per Session Unit.
Here’s an example of how these different types apply:
You purchase 16,500 Session Units of testing capacity in your committed usage. Before the contract year is over, your team has run more tests than you expected. In fact, your account has used 1,500 Session Units over your committed usage. Your account shifts into flex usage, allowing your team to continue running unlimited tests, but now at the standard rate.
You have 30 days to make one of the following decisions:
- Continue using the platform at flex usage rates
- Purchase add-on usage at a lower rate (let’s say you add on 5,500 Session Units, bringing your purchased testing capacity to 22,000 Session Units)
- Renegotiate your annual contract with early renewal
If a decision is not made, you can continue using the platform with flex usage rates and will be billed quarterly through the length of your subscription.
Approaching Flex and In Flex
There are two ways to monitor total testing capacity, including committed usage and flex usage, on your account.
Approaching flex informs the admin that their account has utilized over 90% of their committed usage, depending on the remaining time on the subscription, and that they will soon enter flex usage. Banners on both the main dashboard page and the Usage and History dashboard will notify the admin if the account is approaching flex each time they login. This information will also be reflected on the Usage summary graph on the Usage and History dashboard (see below), along with the number of Available SUs and Used SUs on their subscription.
An account qualifies as approaching flex when the subscription’s testing capacity has reached 90% or more of its committed usage. Approaching flex is also dependent on how much time remains in the subscription period. Subscriptions with ample time left in the subscription will be considered as approaching flex versus those with a subscription expiring soon.
For example, a subscription using 90% of its committed usage at the same time it reaches 85% of the subscription period will be counted as approaching flex. But an account using 90% of its committed usage as it reaches 75% of the subscription period won’t be considered approaching flex.
In flex informs the admin that their account has reached 100% or more of its committed usage and is currently in flex usage. Like approaching flex, banners on both the main dashboard page and the Usage and History dashboard will notify the admin that their account is in flex each time they login. This information will also be reflected on the Usage summary graph on the Usage and History Dashboard (see below), along with how many Session Units the account has used at flex usage rates.
Admins can also contact UserTesting Support to disable flex if they want to restrict team members from launching tests that consume Session Units over the committed testing capacity. Flex usage can be turned back on at any time by contacting Support.
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