Setting Up Tasks

Overview

When building your test plan, you have the option to include general Tasks for your participants to complete. Tasks allow you to give participants something to do, like “Find the employee resource page on the website” or “Book a roundtrip ticket.” The results can help you measure the ease of completing an action or navigating a platform.   

How to Set Up Your Task

1. Under Tasks and questions, click and drag the Task block over to your Test plan builder.

Task_Metrics_1.png

Write your task in the space provided. For tips on composing task instructions, view our article on Writing Great Tasks

2. Next, select the Blur video to hide PII checkbox if you want to blur out the video of the participant performing this task to protect their Personally Identifiable Information.

Task_Metrics_2.png

3. Under Task metrics, select Success and/or Difficulty to further measure a participant's experience of a task.

Task_Metrics_4.png

Choose Success if you want to know if participants believe that they had success completing the task. When a participant performs this task, they will see a follow-up question asking “Did you complete the task successfully?” The participant then chooses from several options to describe their experience.

Screen_Shot_2021-08-20_at_12.24.04_PM.png

Select Difficulty to see how easy or difficult it was for your participants to complete the task. When a participant performs this task, they will see a rating scale question to rate their experience.

Screen_Shot_2021-08-20_at_12.24.14_PM.png

Note: If you want to use different follow-up questions, then do not select these checkboxes. Instead, add your own additional tasks and questions following the Task you present.

Task Results

After participants complete your test, your Task results will display on the Metrics tab. If you added a Success task and Difficulty question to your Task, those questions will appear as additional tasks on the Metrics and Details page, as well as in the Excel Export. For example, Success Task appears as Task 2 and Difficulty question appears as Task 3, as shown in the image below.

Screen_Shot_2021-08-23_at_1.24.46_PM.png

You can also export Task results to Excel, which will include details about the study you exported, participant demographics, screener responses, and transcripts for each task.

Screen_Shot_2021-08-23_at_1.34.29_PM.png

If you are on the Advanced, Ultimate, or Premium Edition plans, you can also view the Interactive Path Flows of your Task on the Metrics tab.

Task_Metrics_8.png

Additional Resources

Tasks: An Overview

Formatting Shortcuts for Tasks and Questions

Writing Usability Tasks (University)

Was this article helpful?
0 out of 0 found this helpful