At a Glance
This article provides an FAQ about the countries from which UserTesting contributors are recruited.
Thanks to our ever-expanding worldwide UserTesting Contributor Network, you can access test contributors from more than 35 countries. You can tap into this reservoir of potential contributors whether you're testing with the UserTesting Contributor Network or want to recruit Custom Network or Invite Network contributors.
- Where can I expect contributors to come from?
- What about countries aside from these “standard” nations?
- Why doesn’t the UserTesting Contributor Network recruit from other countries?
- Countries in which UserTesting doesn’t test
- Can I invite anyone to my Custom Network? What about my Invite Network?
- Mobile testing vs. desktop testing
- What if I’m not paying Invite Network contributors, or I’ve set up an unpaid Custom Network?
- Can I watch a quick video about recruiting international contributors?
Where can I expect contributors to come from?
A significant portion of our global Contributor Network consists of contributors from...
- 🇺🇸 The United States
- 🇬🇧 The United Kingdom
- 🇩🇪 Germany
- 🇫🇷 France
- 🇨🇦 Canada
- 🇮🇳 India
- 🇦🇺 Australia
These are what UserTesting refers to as the Contributor Network’s “standard” countries.
This pool of contributors, because it is expansive and varied, allows you to test often with the UserTesting Contributor Network and to be both inclusive and selective:
- Inclusive: Depending on the type of test, you can run studies with a larger number of contributors so as to get as broad a range of responses as possible.
- Selective: The size and depth of the UserTesting Contributor Network afford you the opportunity to use a greater array of filters and additional screener questions to define your test audience with even greater precision.
What about countries aside from these “standard” nations?
All UserTesting accounts have access to the standard countries discussed earlier. But let's say you want to test with people outside of this group of contributors. Depending on how your account is set up, you may have access to contributors from other countries by selecting from the Platform’s Additional country filters list:
The Additional country filters section
A country that isn’t included in either the standard Countries section or the Additional country filters section means that UserTesting is not recruiting from that country at the present time. If you are still interested in searching for UserTesting Network contributors in a country not listed:
- Select the Rest of the World option (the last option under the Countries filter).
- Use screener questions to attempt to recruit contributors from the desired location. (Note, however, that we cannot guarantee that you’ll find any UserTesting Network Contributor members from within that country.)
Alternatives to searching for UserTesting Contributor Network members in nations not listed is to either...
- Leverage the Custom Network or Invite Network features (see more information below) or
- Purchase custom recruiting through UserTesting’s Professional Services Team
Though ever-expanding, the networks within these "additional" countries are, generally speaking, significantly smaller than standard-country networks. As a result, and because the UserTesting Platform by default prevents contributors from taking frequent tests from you each year, you will likely exhaust these reserves more quickly.
To learn best practices for recruiting and testing within countries that have smaller networks, please see our How to Ensure Your Tests Fill Quickly with Your Ideal Contributors UserTesting University training course and the “What Can I Do if I'm Having Difficulty Recruiting Test Contributors?” article.
A note about languages: Unless told otherwise, contributors will answer questions and talk out loud in English. If you wish for them to respond in the specified non-English language, you must make it clear in your instructions and tasks. Refer to our “Testing in Non-English Languages” article for more information.
Why Doesn’t the UserTesting Contributor Network Recruit From Other Countries?
The reasons why UserTesting doesn't test in a particular country can vary, but they generally fall into three categories:
- Countries with localization/privacy laws: This bucket is limited to Russia and a few other nations where, because local laws require all customer data to be stored only on local servers, UserTesting doesn't have a server presence.
- US export laws/sanctions: Committed to complying with US export laws, UserTesting will not support testing within countries against which the US has imposed economic sanctions: Cuba, North Korea, Iran, Syria, and the Crimea region of Ukraine. (This list is subject to change should sanctions be lifted or other countries added.)
- PayPal doesn't provide services: Since we pay contributors through PayPal, UserTesting will not recruit contributors from countries where PayPal does not do business—even if UserTesting is technically capable of supporting testing in those countries.
Countries in Which UserTesting Doesn’t Test
Below is a list of some of the countries UserTesting doesn't test in.
NOTE: This list is not exhaustive and is subject to change.
Angola, Anguilla, Armenia, Aruba, Azerbaijan Republic, Balkans, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Brunei, Burkina Faso, Bermuda, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Cook Islands, Cote d’Ivoire, Cuba, Darfur, Democratic Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Falkland Islands, Gabon Republic, Gambia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Iran, Iraq, Kiribati, Kosovo, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Maldives, Mali, Marshall Islands, Mauritania, Mayotte, Micronesia, Mongolia, Montenegro, Montserrat, Namibia, Nauru, Nepal, Netherlands Antilles, Niger, Nigeria, Niue, Norfolk Island, North Korea, Pakistan, Palestine, Papua New Guinea, Paraguay, Pitcairn Islands, Republic of the Congo, Russia, Rwanda, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, Sao Tome and Principe, Sierra Leone, Somalia, Sri Lanka, St. Helena, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City State, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe
Contact our Support team If you have any questions or doubts as to whether you can distribute tests in countries not found in either of the country Filters sections or from among the list of nations in which UserTesting has no testing presence.
Can I invite anyone to my Custom Network? What about Invite Network?
Two of the restrictions described above—US-imposed sanctions and restrictive localization laws—also apply to Custom Network and Invite Network contributors.
But provided that neither of these two restrictions is a factor, you can use Invite Network to recruit your own contributors, even from countries where UserTesting is not actively recruiting or where PayPal does not have a presence.
Mobile testing vs. desktop testing
Another caveat that applies to contributors you've invited: There are countries where it is possible for these contributors to test on desktop but NOT on mobile. This is because the UserTesting mobile app is unavailable in that country’s app store, which means that even those contributors you invite can test ONLY on a desktop computer.
What if I’m not paying Invite Network contributors, or I’ve set up an unpaid Custom Network?
The localization and sanctions prohibitions described in the bullet points above are still in effect with unpaid Custom Network and Invite Network contributors. But you do have the ability to recruit an uncompensated contributor pool, even from countries where the UserTesting Contributor Network is not yet actively recruiting.
Can I watch a quick video about recruiting international contributors?
Yes! View our video below.
Want to learn more? Check out these Knowledgebase articles...
Prefer a short video? Check out our University courses...
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