Data Residency and Storage

At a Glance

UserTesting customers can choose between the European Union (EU), the United States (US), and Australia or Singapore (APAC) to store their data when their account is created, allowing compliance with internal, government, and third-party regulators’ data residency requirements. 

 

UserTesting offers data residency options for new accounts on all editions of the flex plan. Data residency gives global organizations more control over where their data is stored. 

Customer’s Storage Choice

Primary Location

Backup Location

US

US West-1

US West-2

EU

Frankfurt, Germany

Stockholm, Sweden

Asia Pacific 

Singapore

Osaka, Japan

Asia Pacific

Sydney, Australia

Osaka, Japan

 

FAQ

What data is stored where?

A: Session data from UserTesting, including video files, audio files, transcripts, and clickstreams, are stored in the chosen data region. All other data (including test plans, written answers to questions, screener results, IPA, and APK) are stored in the US.

Are there any changes to how or where data is processed?

No. Currently, all data is processed in the US.

Will anything else change if I host my data in a new region?

No. Your teams will enjoy the same UserTesting experience and features they use today.

How UserTesting Keeps Your Data Secure

For more information on how UserTesting keeps data secure, see our information about Security.

Learn More

Need more information? Read these related articles:

Please provide any feedback you have on this article. Your feedback will be used to improve the article, and when you submit your survey you'll be entered into a drawing for a $50 Amazon gift card. This survey should take five minutes to complete. Article evaluations will remain completely confidential.

Was this article helpful?
0 out of 0 found this helpful