Custom Network: Understanding Contributor Compensation


At a Glance

This article explains the “Turn off contributor payments” Custom Network feature in the UserTesting Platform and offers some insight into when you might want that feature enabled.


Custom Network is available on the following subscriptions:

Flex plan Seat-based plan
Essentials  Startup 
Advanced  Professional 
Ultimate Premium



When Should I Enable “Turn off contributor payments”?

When first creating a Custom Network, you can choose whether to enable or disable contributor payments. You cannot edit this option once the network has been created without removing all of the contributors from the network. 

When testing with your Custom Network, there may be some cases where contributors will not be compensated. These include:

  • Testing with your employees
  • Testing with an organization that cannot accept payments (e.g. charities and non-profits)
  • Offering alternative compensation such as vouchers

How the Feature Works 

Unlike the UserTesting Contributor Network where all contributors are automatically paid by UserTesting after completing tests, this feature allows you to decide if your Custom Network is compensated.


When setting up your network, be sure to decide on how you are going to compensate the network and either select or deselect this checkbox. UserTesting compensates contributors via PayPal.

Note: If you want to turn off payments and choose not to collect PII, you may want to ask contributors at the end of the test to share their email so you can make sure they are compensated.


Learn More

Need more information? Read these related articles.

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