Session Rate Card


At a Glance

This article explains how customers on the Flex plan should interpret their testing capacity usage reports displayed in the Usage and History Dashboard. The Session Rate Card shows how many Session Units different tests will consume.


For further guidance on managing your testing capacity when planning your tests, check out our course on Managing Admin Controls on the UserTesting Flex Plan and read our article on "Guidance for Admins on the Flex Plan".

What is the Session Rate Card?

In the Flex plan, UserTesting tracks the amount of testing capacity used on the platform. Since each test can vary based on the test type, session length, number of test contributors, and type of network they use, we created a unit-based metric called the Session Unit (SU).

Measuring platform activity at the Session Unit-level ensures that you get the most value from every test. The Session Rate Card highlights the number of Session Units consumed per session by test type.

How to Read the Session Rate Card


  • Under Contributor type, you can find Session rates by network/panel, such as the UserTesting Contributor Network (Panel), Custom Network (My Panel), or Invite Network (My Recruit).
  • Under Unmoderated session, you can find Session rates for Short Test, Standard Test (e.g. prototype evaluation, website comparison, tree tests, card sorts, etc.), and Quick Answers. Note that a short test feature must be selected by you before the test launches. Contributors may end a short test after five minutes. 
  • Under Moderated session, you can find Session rates for the first 30 minutes of a test and each additional 30 minutes of a test. A session consists of the video and metrics of a recorded test or the video of a single interview of a Live Conversation.

The Session rate is calculated per session, and the rate varies by the test type and length, as well as session type (or, how the contributor was recruited). After launching a test, each session that a contributor completes consumes a specific number of Session Units.

For example:

  • If you launch a Quick Answer test with 6 contributors from the UserTesting Contributor Network (Panel), that test is 60 SUs. 
  • If you launch a 60-minute Live Conversation with 5 contributors from Custom Network (My Panel), that test is 70 SUs. 

While Live Conversations are ordered in increments of 30 minutes, UserTesting assesses Session Units based on the actual duration of the video. There is a five-minute grace period if the session runs over its scheduled time. After this grace period, sessions begin assessing SUs in 15-minute increments (five SUs for UserTesting Contributor Network, two SUs for Custom Network, and one SU for Invite Network). For example:

  • If you launch a Live Conversation with one contributor from the UserTesting Contributor Network that lasts 35 minutes, your test will be metered at the 30-minute amount and you will incur 20 SUs.
  • If you launch a Live Conversation with one contributor from the UserTesting Contributor Network that lasts 36 minutes, your test will be metered at the 45-minute amount (30 minutes plus the 15-minute increment). You will then incur 25 SUs (20 SUs for the first 30 minutes, and an additional five SUs for the extra minute after the grace period).

Note: The default cap for Live Conversations launched on the Flex plan is 100 contributors. This cap can be set to a different amount at the account level; contact Support to change the cap.


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