Session Rate Card


This article explains how to understand the Session Rate Card in your Usage and History Dashboard.

What does the Session Rate Card show?

The Session Rate Card represents the amount of Session Units charged per test participant for each session. A Session Unit (SU) is a simple and consistent metric that helps you measure your use of the UserTesting platform.

Users start by running tests and watching sessions. A session is one participant taking a test. Every test comes with a range of functionality for each session completed, including recruiting, incentive payments, video recordings, transcripts, analytics, Machine Learning, and storage.

The Session Rate Card shows how many SUs are charged per participant based on the test type and panel type. The value of the SU is calculated per session, and the rate varies by the test type and length, as well as how the participant is recruited. After launching a test, each session that a participant completes consumes a specific number of SUs.

For example:

  • If you launch a Quick Answer test with 6 participants from the UserTesting Panel, that test is 60 SUs. 
  • If you launch a 60-minute Live Conversation with 5 participants from My Panel, that test is 100 SUs. 

Session Rate Card


Under Panel Types, you can look at usage type by panel type, such as the UserTesting Panel, My Panel, or My Recruit.

Under Unmoderated tests and Live Conversation tests, you can look at usage type by session type. A session consists of the video and metrics of a recorded test, or the video of a single interview of a Live Conversation. 

Note: Unmoderated tests include tree tests and card sorts, and Live Conversation increments at base rate every 30 minutes.

Session Units

There are three different types of SUs depending on their use status.


Related Resources

Usage and History Dashboard

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