Session Rate Card


This article explains how customers on the Flex plan should interpret their testing capacity usage reports displayed in the Usage and History Dashboard. The Session Rate Card shows how many Session Units different tests will consume. For further guidance on managing your testing capacity when planning your tests, check out our course on Managing Admin Controls on the UserTesting Flex Plan and read our article on Guidance for Admins on the Flex Plan.

What is the Session Rate Card?

In the Flex plan UserTesting tracks the amount of testing capacity used on the platform. Since each test can vary based on the test type, session length, number of test participants, and type of network (or panel) they use, we created a unit-based metric called the Session Unit (SU).

Measuring platform activity at the Session Unit-level ensures that you get the most value from every test. The Session Rate Card highlights the number of Session Units consumed per session by test type.

How to Read the Session Rate Card


  • Under Session Type, you can find session rates by network/panel, such as the UserTesting Contributor Network (Panel), Custom Network (My Panel), or Invite Network (My Recruit).
  • Under Unmoderated Test, you can find session rates for short test, standard tests (e.g. prototype evaluation, website comparison, tree tests, card sorts, etc.), and Quick Answers. Note that a short test feature must be selected by you before the test launches. Contributors may end a short test after five minutes. 
  • Under Live Conversation, you can find session rates for the first 30 minutes of a test and each additional 30 minutes of a test. A session consists of the video and metrics of a recorded test, or the video of a single interview of a Live Conversation. 

The session rate is calculated per session, and the rate varies by the test type and length, as well as session type (or, how the contributor was recruited). After launching a test, each session that a contributor completes consumes a specific number of Session Units.

For example:

  • If you launch a Quick Answer test with 6 contributors from the UserTesting Contributor Network (Panel), that test is 60 SUs. 
  • If you launch a 60-minute Live Conversation with 5 contributors from Custom Network (My Panel), that test is 70 SUs. 

Related Resources

Usage and History Dashboard

Email notification preferences

Managing Admin Controls on the UserTesting Flex Plan

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