The UserTesting Participant Experience

The UserTesting Panel is a global network of test participants who complete tests produced and launched through the UserTesting Human Insight Platform. Throughout the participant experience, we take steps to ensure that the feedback you receive on your tests is of the highest quality.

Application Process

All participants on the UserTesting Panel have to apply and be approved by a team of reviewers before they can start taking tests. To apply to the panel, they’ll need:

  • A computer that runs Windows or macOS
  • A reliable internet connection
  • A microphone, either built-in or external
  • Be at least 18 years old
  • Ability to speak thoughts aloud in English

To start the process, a person must submit their email address on our website. To complete the application process, the person must verify their email and submit a practice test. The practice test consists of a few simple tasks so that we can make sure our quality standards and technical minimum requirements are met.

Profile Completion

If someone is approved to be on the panel, they’ll receive an email to create their account on our platform. As part of the account creation process, participants will fill out their profiles, which includes:

  • Gender
  • Age
  • Income
  • Country
  • Employment information
  • Languages
  • Devices
  • and more…

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Answering Screeners

Once a participant’s profile has been filled out, they’ll start receiving invitations on their Test Feed, where they can answer screener questions to qualify for tests.

Test participants can view and accept tests on their UserTesting participant dashboard—accessible on desktop or through the UserTesting mobile application. Once you launch a test, only people matching the target participant profile (i.e., the demographic requirements you identify when you select Filters) will be able to view the test invitation on their dashboard. From there, they will answer any additional screener questions you created in order to be selected to participate in a test and offer their feedback. See our best practices for screener questions.

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If they pass all the screeners and qualify for your test, participants will be prompted to start our recorder to share their device screen, microphone, and camera (if Participant View is selected).

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NOTE: Before creating screener questions, be sure to review the available filters first. Using filters instead of screener questions helps get your test more quickly to participants who fit your demographics—resulting in a better experience for participants and faster results for you.

Taking a First Test

Participants see the following reminders before every test, as well as a tutorial that shows them how to interact with our recorder:

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Here’s an example video of a participant interacting with our recorder and completing a task during a test:

Taking More Tests

All first tests are manually reviewed and scored before a participant can take more tests on the UserTesting platform. Our team provides personalized feedback to new participants to ensure they produce the highest quality feedback to customers.

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Getting Paid

Once a participant completes their test and submits the recording, the video is automatically uploaded. Our system then automatically pays participants a set amount depending on the type of test they complete (e.g. unmoderated, Live Conversation). Additional payments for longer tests need to be paid out manually. Read here for more information on ordering longer tests. 

Self-Service Resources

Participants have many resources available to them for when they need help or if they want some tips for navigating different types of tests.

Every month, we send a participant-focused monthly newsletter to UserTesting Panel participants to keep them up-to-date on our platform’s latest features and changes. We also include helpful testing tips in the newsletter. For example, we recently reminded all participants to review the Participant Code of Conduct and perform frequent audio checks:

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Participants also have access to helpful lessons, available on their dashboard. These lessons cover topics ranging from protecting their privacy while testing to how to participate in a Live Conversation session to what they can expect from a card sorting activity.

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If a participant needs assistance while using our platform, they have access to a chatbot, located on their dashboard and in the support center. This chatbot was built by subject matter experts and is continuously updated with new content to assist participants.

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UserTesting Panel Quality

We have all these quality assurance processes listed above in order to make sure you get the highest quality feedback. Read more about how we ensure high-quality feedback.

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