Usage and History Dashboard


At a Glance

The Usage and history dashboard allows Admins on the Flex plan to check their team's usage of the UserTesting Platform.


For guidance on planning tests and managing usage on the Flex plan, please read our article on Guidance for Admins on the Flex Plan, and check out our course on Managing and Using the UserTesting Flex Plan. To read about reporting for the seat-based plan, go to Usage Reports.

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Your Usage and History Dashboard

Only Admins on the Flex plan can access the Usage and history dashboard. To get to the dashboard, select Settings from the UserTesting account dropdown.


In Settings, click the Usage and history tab. The usage dashboard will show you an overview of the Session Units (SU) consumed on your account, broken down by Usage summary, Top usage by team member, and Top usage by workspace. To learn more about SUs and the different rates, refer to the article on Session Rate Card.


How to Read Your Usage Summary

Your Usage summary reflects the current usage of your account's purchased testing capacity in your current subscription period, including your committed usage purchased upfront, plus any add-on usage purchases. 

Add-on purchases of SUs can occur during a subscription period and are added to the total purchased. For information on how to monitor flex usage in your Usage summary, including approaching flex and in flex, read our article here.


The Usage summary gives you an overview of your Used SUs and Available SUs. The Used SUs represent completed sessions, while Available SUs represent the amount of SUs you have purchased, minus any used SUs. 

Your Used/Available SUs are displayed as percentages and SU amount. For example, if you have 60 Used SUs and 930 Available SUs, your usage summary will read as 6% and 93%, respectively.

The Usage summary also displays when the subscription ends and the number of days remaining in the subscription period.

Note: Updated data is available every five minutes.

Exporting Session Data

Admins can export session data as a CSV file. Exporting your data allows you to conduct further analysis in various tools like Google Sheets and Excel. You can answer questions like:

  • What is the breakdown of monthly usage?
  • What is the breakdown of usage by Panel type or Test type?
  • What templates were most used?
  • What was the average session duration?
  • What was the number of sessions per Test type?
  • How many tests have we launched?
  • How many sessions were completed?
  • How many Session Units are pending, and from which sessions?
  • How many tests were reviewed by Approvers?
  • Has the same participant completed sessions across different tests?
  • How long does it take to complete a session after launch? What is the average across all sessions?

To export your session data, click the Export as CSV dropdown from the main page of the Usage and history dashboard and select Session data


After requesting the CSV export, a banner message will appear at the top of the dashboard informing you to check your email for the downloadable file.


In the CSV export, the Session data contains a row for each session and includes the following columns: 

  • Test ID
  • Workspace
  • Browser Version
  • Test Name
  • Session ID
  • Operating System
  • Creator Name
  • Participant Username
  • Removed
  • Creator Email
  • Launch Date
  • Template
  • Launcher Name
  • Completed Date
  • Short Test
  • Launcher Email
  • Status
  • Test Type
  • Approver Name
  • Booked Duration (min)
  • Panel Type
  • Approver Email
  • Actual Duration (min)
  • Session Units Used


  • Session Units Pending

The Status column contains a variety of statuses. The table below illustrates the different session statuses and what they are.




A session is waiting for a contributor. Read this article for more information about how to cancel pending sessions from your dashboard.


A Live Conversation session that a contributor has reserved.


A contributor has accepted the session but hasn't started recording yet.


A session that a contributor has started but hasn't completed yet.


A contributor has reported a problem with the session and cannot continue unless the test is fixed and restarted. Read this article for more information.

On Hold

A session was put on hold because of a technical issue. No contributor can take the test until the test is fixed and restarted. Read this article for more information.


The video from a session is currently in the process of uploading. 


The video from a session is uploaded, but processing is still underway. This should be a transitory state, but please contact Support if the session is in the Uploaded status longer than a day.


A contributor finished a test session.


The contributor didn't start or finish the test in the given time frame. A replacement session will automatically be created for you.


The test session was canceled due to a low rating or your request.


A pending session that you or Support canceled.


If you have disabled flex and cannot launch new tests because you have no Session Units remaining, you may want to use the CSV export to identify Pending Session Units to cancel. To do this, filter for the Session Units Pending that have a value greater than zero in the CSV export. You can then decide to cancel these pending sessions from your dashboard. This process does not apply to sessions with the status of on hold, problem, uploading, or uploaded; please contact Support to cancel these types of sessions.

How to Read Your Top Usage by Team Member

Top usage by team member shows the top five team members who have used the most SUs on your account. This chart is determined by the person who created the test and not by who launched it. 


The chart shows what percentage of the account's Used SUs were consumed by a team member. The number in the right-hand column represents the number of Used SUs a team member consumed. You can read the chart as, "The top team member's usage consumed 40 SUs, which is 67% of the 60 Used SUs on the account."

Note: When a team member leaves your organization (or switches from a Creator to a Viewer seat), they will still show up on the report if they ran tests that consumed SUs.

You also have the option to view all team members and their total number of tests and SUs used by clicking View All. 


The Tests launched column includes any launched test (even pending SUs), any completed tests consuming SUs and any tests where the session was canceled, or the contributor did not show. Test drafts are NOT included in this column. The Total SUs used column has only SUs consumed for completed tests.

Note: If a test has one completed session that was refunded, the test is still counted in the team member's test count but will not count towards the Total SUs Used for that team member.

How to Read Your Top Usage by Workspace

If your account has multiple workspaces, Top usage by workspace reveals the top five workspaces that have used the most SUs. 


The chart shows what percentage of the account's Used SUs were consumed in a given workspace. The number in the right-hand column represents the exact number of Used SUs consumed in a workspace. You can read the chart as, "The top workspace consumed 30 SUs, which is 50% of the 60 Used SUs on the account."

Note: If a test changes workspaces after launching, the SUs for that test will be attributed to the new workspace. For instance, a test is created and launched in Workspace A and then moves to Workspace B. The SUs for that test will be counted in Workspace B.

You also have the option to view all workspaces and their total number of tests and SUs used by clicking View All.


The workspaces list includes all workspaces on the account, including those archived or those that have incurred no usage. The Test Creator column consists of all test creators in the workspace regardless of whether they launched a test or not. The Tests launched column includes any launched test by test creators in that workspace. This includes tests with no completed sessions, tests with completed sessions, and tests with refunded sessions. Test drafts are NOT included, nor are video uploads or hidden tests. The Total SUs used column has only SUs consumed for completed tests.  

Notifications About Session Unit Usage

Account admins can receive email notifications about certain account activity, including Session Unit Usage. To read more about this, go to Email Notification Preferences.


Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University courses.

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