This article provides an overview of the new Usage and History Dashboard for the flexible usage-based pricing model, as well as how to check your usage of the UserTesting platform.
For guidance on planning tests and managing usage on the flexible usage-based model, check out our course on Managing and Using Your Flexible Usage-Based Plan. To read about reporting for the seat-based pricing model, go to Usage Reports.
Your Usage and History Dashboard
From your UserTesting account dropdown, select Settings.
In Settings, click the Usage and History tab. The usage dashboard will show you an overview of the Session Units (SU) consumed on your account, which is broken down by usage summary, top usage by team member, and top usage by workspace. To learn more about SUs and the different rates, refer to the article on Session Rate Card.
How to Read Your Usage Summary
Your usage summary reflects the current usage of your account’s purchased testing capacity in your current subscription period, which includes your annual committed usage purchased upfront, plus any add-on usage purchases.
Add-on purchases of SUs can occur any time during a subscription period and are added to the total purchased.
The usage summary gives you an overview of your Used SUs and Available SUs. The Used SUs represent completed sessions, while Available SUs represent the amount of SUs that you have purchased, minus any used SUs.
Your Used/Available SUs are displayed as percentages as well as SU amount. For example, if you have 60 Used SUs and 930 Available SUs, your usage summary will read as 6% and 93%, respectively.
Note: Updated data is available every five minutes.
How to Read Your Top Usage by Team Member
Top usage by team member shows the top team members who have used the most SUs on your account. This chart is determined by the person who created the test and not by who launched it. The most team members that can be shown is five. The ability to view all team member usage is forthcoming.
The chart shows what percentage of the account’s Used SUs were consumed by a team member. The number in the right-hand column represents the number of Used SUs a team member consumed. You can read the chart as, “The top team member’s usage consumed 40 SUs, which is 67% of the 60 Used SUs on the account.”
Note: When a team member leaves your organization (or switches from a Creator to a Viewer seat), they will still show up on the report if they ran tests that consumed SUs.
How to Read Your Top Usage by Workspace
If your account has multiple workspaces, Top usage by workspace reveals the top workspaces that have used the most SUs. This chart is determined by the original workspace in which the test was created. The most workspaces that can be shown is five. The ability to view all workspace usage is forthcoming.
The chart shows what percentage of the account’s Used SUs were consumed in a given workspace. The number in the right-hand column represents the exact number of Used SUs consumed in a workspace. You can read the chart as, “The top workspace consumed 30 SUs, which is 50% of the 60 Used SUs on the account.”
Note: If a test changes workspaces after launching, the SUs for that test will continue to be counted in the original workspace on the usage dashboard.
Notifications About Session Unit Usage
Account admins can receive email notifications about certain account activity, including Session Unit Usage. To read more about this, go to Email Notification Preferences.