Usage and History Dashboard

Overview

This article provides an overview of the new Usage and History Dashboard for the Flex plan, as well as how to check your usage of the UserTesting platform.

For guidance on planning tests and managing usage on the Flex plan, read our article on Guidance for Admins on the Flex Plan, and check out our course on Managing Admin Controls on the UserTesting Flex Plan. To read about reporting for the seat-based pricing model, go to Usage Reports.

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Your Usage and History Dashboard

From your UserTesting account dropdown, select Settings.

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In Settings, click the Usage and History tab. The usage dashboard will show you an overview of the Session Units (SU) consumed on your account, which is broken down by usage summary, top usage by team member, and top usage by workspace. To learn more about SUs and the different rates, refer to the article on Session Rate Card.

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How to Read Your Usage Summary

Your usage summary reflects the current usage of your account’s purchased testing capacity in your current subscription period, which includes your annual committed usage purchased upfront, plus any add-on usage purchases. 

Add-on purchases of SUs can occur any time during a subscription period and are added to the total purchased.

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The usage summary gives you an overview of your Used SUs and Available SUs. The Used SUs represent completed sessions, while Available SUs represent the amount of SUs that you have purchased, minus any used SUs. 

Your Used/Available SUs are displayed as percentages as well as SU amount. For example, if you have 60 Used SUs and 930 Available SUs, your usage summary will read as 6% and 93%, respectively.

Note: Updated data is available every five minutes.

How to Read Your Top Usage by Team Member

Top usage by team member shows the top five team members who have used the most SUs on your account. This chart is determined by the person who created the test and not by who launched it. 

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The chart shows what percentage of the account’s Used SUs were consumed by a team member. The number in the right-hand column represents the number of Used SUs a team member consumed. You can read the chart as, “The top team member’s usage consumed 40 SUs, which is 67% of the 60 Used SUs on the account.”

Note: When a team member leaves your organization (or switches from a Creator to a Viewer seat), they will still show up on the report if they ran tests that consumed SUs.

You also have the option to view all team members and their total number of tests and SUs used by clicking View All. 

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The Tests launched column includes any launched test (even if there are pending SUs), any completed tests consuming SUs, and any tests where the session was canceled or the contributor did not show. Test drafts are NOT included in this column. The Total SUs used column includes only SUs consumed for completed tests.

Note: In the event a test has one completed session that was refunded, the test is still counted in the team member's test count but will not count towards the Total SUs Used for that team member.

How to Read Your Top Usage by Workspace

If your account has multiple workspaces, Top usage by workspace reveals the top five workspaces that have used the most SUs. 

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The chart shows what percentage of the account’s Used SUs were consumed in a given workspace. The number in the right-hand column represents the exact number of Used SUs consumed in a workspace. You can read the chart as, “The top workspace consumed 30 SUs, which is 50% of the 60 Used SUs on the account.”

Note: If a test changes workspaces after launching, the SUs for that test will be attributed to the new workspace. For instance, a test is created and launched in Workspace A and then moves to Workspace B. The SUs for that test will be counted in Workspace B.

You also have the option to view all workspaces and their total number of tests and SUs used by clicking View All.

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The workspaces list includes all workspaces on the account, including those that have been archived or that have incurred no usage. The Test Creator column includes all test creators in the workspace regardless of whether they launched a test or not. The Tests launched column includes any launched test by test creators in that workspace. This includes tests with no completed sessions, tests with completed sessions, and tests with refunded sessions. Test drafts are NOT included, nor are video uploads or hidden tests. The Total SUs used column includes only SUs consumed for completed tests.  

Notifications About Session Unit Usage

Account admins can receive email notifications about certain account activity, including Session Unit Usage. To read more about this, go to Email Notification Preferences.

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