Quick Answers Provided by UserTesting

Overview

Quick Answers allow Product Managers, Marketers, or anyone who needs customer insights to get fast feedback. Quick Answers include recorded video feedback of customers or prospects as they complete tasks and answer questions. The tasks and questions are written for you, and designed to provide feedback on the most common product and marketing challenges. These Quick Answers are helpful for:

  • Getting customer feedback on things such as marketing campaigns, creatives, images, and messaging.
  • Getting customer feedback on product decisions without slowing development.
  • Building deeper empathy with customers.

Quick Answers

There are two ways to get customer feedback using Quick Answerseach easily accessible from the main dashboard. Depending on your subscription plan and user permissions, you may see one of the following views:

If you have the dashboard below (and access to Quick Answers), run a Quick Answer test by first clicking the New button.

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It will reveal a dropdown menu with all of your available test options. Click Create a test from a template to start with a template or use a Quick Answer. 

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If you have the dashboard below, you can launch Quick Answers tests quickly from the main page.

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You simply upload images and messaging, or describe a task or activity on which you want feedback, and Quick Answers does the rest. Tests are automatically set up to get the answers to your questions—saving you time, and ensuring the questions you ask are sound and without bias.

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Depending on your subscription, you may not have access to all of the Quick Answers shown above. Learn more details about the output from Quick Answers tests.

Note: You will NOT be able to edit a Quick Answers test provided by UserTesting. However, depending on your account and/or status within that account, you can create your own Quick Answer.

Below is more information about the Quick Answers tests that UserTesting provides:

Discover needs and frustrations

Understand what your audience likes and dislikes about a specific experience or activity.
See Quick Answer: Discover needs and frustrations

Test Messaging

Determine if people understand your messaging and if it resonates with them.
See Quick Answer: Test Messaging

Test Creatives

Determine how well and why your creatives resonate with people.
See Quick Answer: Test Creatives

Validate an idea

This test will help you get people's reactions to an idea and understand if they find it valuable.
See Quick Answer: Validate an idea

Validate a prototype

This test will help you understand how people react to a prototype or wireframe.
See Quick Answer: Validate a prototype

Choose between two options

This test will show you which of two alternatives people prefer, including what they like or dislike about each option.
See Quick Answer: Choose between two options

Compare two websites

This test will help you discover which site users prefer by observing how easy or difficult it is for them to complete the same task on two different websites.
See Quick Answer: Compare two websites

Websites: Behavior and Usability

This test will help you gain insights into your customers' experience on a website. You can even test a competitor’s website to find opportunities for a competitive advantage.
See Quick Answer: Test website usability

Mobile Testing: Behavior and Usability

This test helps understand the experience your customers have using your app today.
See Quick Answer: Test Mobile App Usability

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