My Panel: Frequently Asked Questions


At a Glance

My Panel allows you to invite anyone to join your panels through a custom, co-branded experience—your test participants are quickly onboarded and ready to test in no time. UserTesting takes care of test distribution or scheduling live conversations, handles notifications, incentive payments, and more.


Frequently Asked Questions

Q: Who has access to My Panel?

A: Customers on Premium and Ultimate subscription plans have access to My Panel.

Q: What is the difference between My Recruit and My Panel?

A: While similar, there are key differences between My Recruit and My Panel. Both allow you to invite and test with your own participants. With My Panel, UserTesting collects onboarding information such as age and income, and compensates the panelists. Additionally, My Panel allows you to test with the same panelists, again and again, making it easier and faster to gather insights. 

Q: How many people can I include on a My Panel?

A: There is no cap on the number of participants you can have in a My Panel. When you launch a test to My Panel, the current study size limits will apply. Also, consider that if a participant on your My Panel does not get tests very often, they may lose interest in the panel.

Q: What happens if I have unfilled sessions?
A: When a new participant is added to an existing My Panel, they're automatically sent invitations to unfilled tests for that panel. This can cause confusion if those unfilled tests are old studies that you don't plan on revisiting. Make it a habit to go through your dashboard and cancel any unfilled sessions that you no longer plan to use. 

Q: Can I only include participants who live in the United States?

A: You can test with participants all over the world including the United States, Canada, the UK, India, and Australia as well. See the list below of regions where participants may come from. 


Learn about countries where My Panel isn't available.

You can target test participants in 30 more countries with additional country filters. Easily capture feedback from participants across the world. Check out this other article to learn more about additional country filters

Please note: if a panel is to be paid, participants must reside in a country that allows PayPal payments to be sent and received. To view the list of countries that have enabled PayPal services, click here.

Q: Can I include participants of any age?

A: UserTesting has specific rules and processes for testing with participants under 18 years of age. To learn more about testing with minors, please review our policy for testing with minors.

Q: Is there a cap on the number of panels I can create?

A: There is no cap on the number of panels you can create.

Q: What demographic information does UserTesting collect on My Panel participants?

A: You set up custom profiling questions for each of your My Panels and then use that information to filter audiences when launching a test. Read this article for more information on how to set this up. All participants are automatically asked about what devices they own, and what browsers they use.

Q: What does “Include PII in panel data” do?

A: PII is defined as information that can be used to identify a particular individual, including name, date of birth, social security number, email address, postal address, phone number, and any other information that, either alone or in combination with other data, could be used to identify or contact a particular person.

To protect test participants’ privacy, it’s important to avoid collecting Personally Identifiable Information (or “PII”) whenever possible. Selecting “Include PII in panel data” will show participants’ PII and email addresses when viewing participant profiles or when exporting panel information. Note that if you choose to “Include PII in panel data,” all users on your account will have access to this information.

See our additional information PII and GDPR.

Q: Can I change how much panelists are paid?

A: Custom incentives are currently not an available feature.

Q: Can I add My Panel participants to a saved panel?

A: Yes! My Panel participants can be added to a saved panel as long as that saved panel is only made up of participants from the same panel.  Saved panels cannot contain participants from more than one panel.

Q: Can I add new people to a My Panel at any time?

A: Yes! You can always invite new participants to join any of your existing panels. By selecting Invite from the My Panel dashboard, you can get the invitation link to send out to anyone you would like to include in the panel, or you can build-your-own test invitations.

Q: Can I remove people from a My Panel?

A: You also have the ability to remove participants from the panel at any time. From your My Panel dashboard, select View Panel to be taken to the participants' tab. Here, select Remove next to the participant that you would like to exclude from the panel.

Q: What do I do if a My Panel participant turns out to not be a good fit for my panel?

A: If you find that a participant is not a good fit, you have the option to remove them from the panel. 

Q: Can the same participant be on more than one panel?

A: Yes! You can invite the same participant to multiple panels. Panelists will have to complete the attribute profile form that you create for each panel. 

Q: Do the participants on My Panels take tests from other UserTesting customers?

A: No. Participants that you invite to UserTesting will only receive invitations to test from you. No other customers will be able to send tests to your panelists. 

Q: How will I know if my participants elect to leave my panel?

A: While viewing any of your active panels, your participants are marked as “active.” Any participants that have chosen to leave your panel will be marked as “inactive” and will no longer be invited to tests that are sent to that particular panel. 

For Participant Support, visit the Panel help center.


Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University courses.

Was this article helpful?
1 out of 1 found this helpful



Article is closed for comments.