Customer Labs is an à la carte menu of workshops led by UT experts answering the questions you’ve asked the most. Learn different strategies around platform features and best practices that apply directly to your work. Since each workshop has multiple sessions, you can pick the session that works best for your time zone.
September 21 @ 6am EDT / 1pm BST / 6pm SGT
September 21 @ 11am EDT / 4pm BST
September 21 @ 4pm EDT / 1pm PDT
Good research takes practice; live research takes preparation.
When you’re talking to a real person during a moderated test, expect the unexpected. Learn how to build a script and pivot when things don’t always go according to plan.
When’s the best time to schedule a Live Conversation? What can you do if your website/app is behind a firewall? How can your colleagues join in? We’ll give you everything you need to ensure your interview runs smoothly.
September 23 @ 6am EDT / 1pm BST / 6pm SGT
September 23 @ 11am EDT / 4pm BST
September 23 @ 4pm EDT / 1pm PDT
Which demographics are missing from the reach of your products and services? Why haven't you touched a broader customer base?
This Customer Lab will look at empathy as a research method for expanding your clientele, with the potential to improve upon your office culture as well, given that some of us are returning to work in person. Discover hidden insights by putting yourself in the shoes of others - and improve your ROI and employee morale in the process.