Suggested Sentiment

Suggested Sentiment automatically surfaces moments of negative and positive sentiment when you are reviewing a completed session in the UserTesting video player. This feature uses natural language processing of phrases and sentences in Transcripts, so you will need a premium subscription to access this feature.

 

 

Suggested Sentiment along the bottom of video player 

Along the bottom of the video player, you’ll see Machine Learning-generated indications displaying red and green, which represent parts of the recording with moments of negative and positive sentiment respectively. 

  • Hover to see the phrases associated with these sentiments and click the indicator to go to that exact moment in the video associated with the highlighted phrase.

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  • You can also give feedback on whether that phrase matched the assigned sentiment to help us continue to improve the accuracy of Suggested Sentiment.

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Suggested Sentiment in Transcripts 

 

You can also scan and locate key moments in the Transcripts. 

When you notice feedback that is important or truly insightful, you can create a clip. If you want to preserve the sentiment that was associated with that piece of feedback, simply use Sentiment Tagging to select the appropriate icon (either negative or positive). 


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Learn more about creating and tagging notes and clips

Turn off/on Suggested Sentiment

Within the video player, you can toggle to turn Suggested Sentiment off and on as needed.

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