Suggested Sentiment automatically surfaces moments of negative and positive sentiment when you are reviewing a completed session in the UserTesting video player. This feature uses natural language processing of phrases and sentences in Transcripts, so you will need a premium subscription to access this feature.
Suggested Sentiment along the bottom of video player
Along the bottom of the video player, you’ll see Machine Learning-generated indications displaying red and green, which represent parts of the recording with moments of negative and positive sentiment respectively.
- Hover to see the phrases associated with these sentiments and click the indicator to go to that exact moment in the video associated with the highlighted phrase.
- You can also give feedback on whether that phrase matched the assigned sentiment to help us continue to improve the accuracy of Suggested Sentiment.
Suggested Sentiment in Transcripts
You can also scan and locate key moments in the Transcripts.
When you notice feedback that is important or truly insightful, you can create a clip. If you want to preserve the sentiment that was associated with that piece of feedback, simply use Sentiment Tagging to select the appropriate icon (either negative or positive).
Learn more about creating and tagging notes and clips.
Turn off/on Suggested Sentiment
Within the video player, you can toggle to turn Suggested Sentiment off and on as needed.