UserTesting Customers: This guide is intended to be shared with your with your My Recruit test participants. For Participant Support, visit the Panel help center.
If you are unfamiliar with participating in research studies, you may have questions and concerns about how the information is being used and your privacy.
What is being recorded?
By participating in the study, your voice and screen will be recorded only during the session. We cease collecting any information after the session ends. We do not record your mouse clicks or keystrokes. We do not access your files or monitor anything from your device.
You were contacted to complete the study because a company is interested in learning more about how you use their products, as well as any challenges you may experience and preferences that have not been addressed. They are not assessing you and your feedback is used solely for research purposes. However, if in the context of the study you feel uncomfortable, you have the option of pausing the study. You can also opt to stop the session and nothing will be processed.
After the test you can easily uninstall our software. However, if you leave it installed it won’t do anything. And leaving it installed makes it easier for you to participate in a future study session, if you are asked or choose to do so.
How is this information used?
Following the completion of the session, a recording is made available to the researcher who may then want to review the session, highlight certain parts of the feedback that you provided, and share this with their teams to spark discussion, support new ideas, and also validate some ideas they may already have. Videos are stored in encrypted form and can’t be viewed by the public.
The contact information that you provided when selecting and confirming your identity are for communication purposes, including the confirmation email you received.