Premier Support is concierge-level assistance for organizations that care deeply about customer experience. If your subscription includes Premier Support, you have on-demand access to our veteran product and technical support teams via chat, and a dedicated phone line.
Test Plan Reviews
Our dedicated team of researchers would be delighted to review your test plan before you launch a new study. We'll ensure you're uncovering the human insights you need, while meeting established industry best practices.
One-on-one consultations with subject matter experts to provide guidance on choosing the best research methodology and study structure to meet your needs. Contact us for the dedicated scheduling link.
Expanded Support Hours
Wherever your team is located, we're here for you. Twenty-four hours a day, five days a week the Premier Support team promises you a speedy response to your inquiries!
As a valued UserTesting customer, you have access to a wealth of resources. Whether you need to get a new teammate up to speed, or you're a seasoned professional, we can help. Check out our Knowledgebase, UserTesting University courses, calendar of live training, and our customer CommUnity.
If you'd like to add Premier Support to your current subscription, please contact your Customer Success Manager for further information.